This film is not entertainment, it is education. it tackles a very difficult subject in a detached, non-judgemental way, and the director achieves the feel of a fly on the wall documentary, which is exactly right for the tone of the piece. A small boy called Tommy does something dreadful to a smaller boy at the beginning of the film, and the film follows Tommy (Robert Naylor), who is already known to social services, in the aftermath. Tommy's story is told through flashbacks, and through the research his newly assigned Educator (Keyworker), Gilles (played by Claude Legault) does. The acting is superb, and the subject matter so well researached that the complexity of Tommy leaves you torn between hating him for what he did, and wanting to hug him and tell him everything is going to be ok. There are other characters, but they mostly serve as plot tools. Some of the scenes are extremely harrowing, but taken in context, you will see that they are necessary to the story. The DVD was well produced and well presented, with a reversible sleeve covering both the English and French angles of the film's Canadian provenance. It's the first time I've encountered that, as I normally purchase DVDs marketed for the European market. The English subtitles were easy to read.