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A Practical Guide to Organization Design
 
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A Practical Guide to Organization Design [Paperback]

Margaret Davis , David A. Weckler , Janis Paris
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Table of Contents

Introduction
Ch. 1. First Steps
Mission and Goals
Key Success Factors
Business Processes
Core and Noncore Processes
Business Processes and Organization Design
Guidelines for Identifying Business Processes
Ch. 2. Dividing Up the Work
Why Structure Matters
Functional Structure
Product- or Service-Based Structure
Customer or Geographical Area Based Structure
Business Process Team Structure
Matrix Structure
Hybrid Organizations - Mixing and Matching Structures
Guidelines for Creating an Organization Structure
Ch. 3. Management Structure
Management Hierarchy
Span of Control
Centralization and Decentralization
Guidelines for Creating Management Structure
Ch. 4. Coordination and Control
Coordination and Control Techniques
Management Style
Informal Organization
Summary of Coordination and Control Techniques
Guidelines for Choosing Coordination and Control Techniques
Ch. 5. Measuring Performance
What to Measure?
Setting Standards for Measurement
Acting on Results
Measurement Pitfalls
Summary of Effective Measurement
Guidelines for Developing Performance Measures
Ch. 6. Putting the Pieces Together
Implementing the Changes
Key Success Factors and Design
Review of Major Issues
In Conclusion
References and Further Reading
Glossary
About the Authors

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