- Mission and Goals
- Key Success Factors
- Business Processes
- Core and Noncore Processes
- Business Processes and Organization Design
- Guidelines for Identifying Business Processes
- Key Success Factors
- Why Structure Matters
- Functional Structure
- Product- or Service-Based Structure
- Customer or Geographical Area Based Structure
- Business Process Team Structure
- Matrix Structure
- Hybrid Organizations - Mixing and Matching Structures
- Guidelines for Creating an Organization Structure
- Functional Structure
- Management Hierarchy
- Span of Control
- Centralization and Decentralization
- Guidelines for Creating Management Structure
- Span of Control
- Coordination and Control Techniques
- Management Style
- Informal Organization
- Summary of Coordination and Control Techniques
- Guidelines for Choosing Coordination and Control Techniques
- Management Style
- What to Measure?
- Setting Standards for Measurement
- Acting on Results
- Measurement Pitfalls
- Summary of Effective Measurement
- Guidelines for Developing Performance Measures
- Setting Standards for Measurement
- Implementing the Changes
- Key Success Factors and Design
- Review of Major Issues
- In Conclusion
- Key Success Factors and Design