It's unfortunate that so many products are unfairly assigned low ratings. We are now in a DIY tech world and are expected to know what our needs are before we buy. I know(knew)absolutely nothing about where to even start my search for the right converter until I exhausted myself with hours of internet research, pulling out my TV and computer manuals and then after I "thought" I figured it out, I double checked by asking the tech forums. Once you understand what your TV supports and then your computer graphics card - a feat not easily conquered, only then can you buy the right converter for the right TV and the right computer. I discovered that my HDTV supports 1080p which many if not most- basic converters don't. You need to move on to scalers which I won't EVEN get into here. It helps to familiarize yourself with VGA, DVI and HDMI as well. This all evolved from my frustration when I couldn't even go to a local electronics store to find what I needed nor even find someone who could answer my most basic tech questions. Better to go through the extra time it takes to figure it all out then to buy, get mad, return and do it all over again. After I found this converter, I still had a couple of unanswered questions about the set up so I found the installation instructions, downloaded and...read them. Hard concept I know but it answered my remaining questions and voila! It does exactly what it is supposed to do. If you don't want to do the leg work, go to hdtvsupply and buy a converter that has a built in upscaler with everything else you need along with support people and spend the extra $200 to avoid the hassle. At this point, I bet I could provide better support though.