- Paperback: 158 pages
- Publisher: Stationery Office Books (TSO) (September 2002)
- Language: English
- ISBN-10: 0113308663
- ISBN-13: 978-0113308668
- Product Dimensions: 29.2 x 20.8 x 1 cm
- Shipping Weight: 635 g
- Average Customer Review: 3.0 out of 5 stars See all reviews (1 customer review)
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Amazon Bestsellers Rank:
#642,074 in Books (See Top 100 in Books)
- #99 in Books > Business & Investing > Reference > Case Studies
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Most helpful customer reviews
3.0 out of 5 stars
Weakest of ITIL series,
By Mike Tarrani "www.tarrani.com" (Deltona, FL USA) - See all my reviews (TOP 1000 REVIEWER) (REAL NAME)
This review is from: Application Management (Paperback)
This ITIL guide is the weakest of the series because the approach is outmoded with respect to contemporary development life cycles. The chapters address the following key areas and follow the older waterfall SDLC:(1) Requirements (2) Design (3) Build (4) Deploy (5) Operate (6) Optimize The latter three milestones - deploy, operate and optimize - spill over into service management covered in the Service Delivery and Service Support guides in the series. In that respect this guide does provide a comprehensive picture of applications delivery, and service and support delivery. If you are pursuing ITIL certification you will need this guide, despite the shortcomings I noted because the material will be part of the exams. However, if you are only exploring ITIL as a viable framework for your organization I would bypass this book unless/until you decided to actually implement ITIL and/or pursue certification.
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Most Helpful Customer Reviews on Amazon.com (beta) Amazon.com:
3.3 out of 5 stars (3 customer reviews) 29 of 29 people found the following review helpful:
3.0 out of 5 stars
Weakest of ITIL series,
By Mike Tarrani "www.tarrani.com" - Published on Amazon.com
This review is from: Application Management (Paperback)
This ITIL guide is the weakest of the series because the approach is outmoded with respect to contemporary development life cycles. The chapters address the following key areas and follow the older waterfall SDLC:(1) Requirements (2) Design (3) Build (4) Deploy (5) Operate (6) Optimize The latter three milestones - deploy, operate and optimize - spill over into service management covered in the Service Delivery and Service Support guides in the series. In that respect this guide does provide a comprehensive picture of applications delivery, and service and support delivery. If you are pursuing ITIL certification you will need this guide, despite the shortcomings I noted because the material will be part of the exams. However, if you are only exploring ITIL as a viable framework for your organization I would bypass this book unless/until you decided to actually implement ITIL and/or pursue certification. 1 of 1 people found the following review helpful:
3.0 out of 5 stars
Only for the enthusiasts,
By Pete - Published on Amazon.com
This review is from: Application Management (Paperback)
The App Management book is in a different format from other ITIL books, but on a consistent theme. There is a tendency for these books to be rather dry reading, and therefore purely reference, but this book is definitely more readable (and correspondingly less referenceable).
Would I recommend it? Not for a casual user. Consider it if you are collecting the set of ITIL books, but otherwise look elsewhere. I probably am biased a little because of a belief that ITIL (V2) doesn't really handle Application Management as well as the more generic service delivery and service support functions. If you are 100% ITIL is the answer for everything, feel free to ignore this review and buy it anyway.
4.0 out of 5 stars
Good start, but...,
By Gerard Blokdijk "“YOU ARE MISSING OUT I... - Published on Amazon.com
This review is from: Application Management (Paperback)
I'm from the ITIL v1 generation - in the late eighties I got my ITIL Managers certification, based on the original set of endless white books.
Then along came service support and service delivery in ITIL v2 which brought it all together and changed the face of IT Service Management forever. After that a few other volumes were released of which this was one - and it never has been really clear where it fitted in. Ah well, on to ITIL v3 I say. |
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