This comprehensive guide focuses on a technique called DESC scripting, a step-by-step program for handling interpersonal conflicts and a self-change program.
Practical tips and easy to reference chapters make this book a great resource to have in the office or at home. Asserting yourself in a manner that is beneficial to your goals takes training, practice and finesse. This book will provide retraining or a headstart for anyone who is interested in developing better communication.
I liked the message so much that I included this book in the suggested reading list of my own book titled, Rat Race Relaxer: Your Potential & The Maze of Life.
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