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Basic Service Management: A 50-Page Introduction to Providing Services [Paperback]

Rob England

Price: CDN$ 21.69 & FREE Shipping on orders over CDN$ 25. Details
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Book Description

Aug. 1 2011 0958296936 978-0958296939
Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.

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Amazon.com: 4.0 out of 5 stars  4 reviews
1 of 1 people found the following review helpful
5.0 out of 5 stars Fantastic book on service management Nov. 24 2012
By Tam - Published on Amazon.com
Format:Kindle Edition|Verified Purchase
This was a fantastic book - concise, clear and easy to create a plan for service management. This book covers all aspects of service operations management.
1 of 1 people found the following review helpful
5.0 out of 5 stars Good book covering the basics Sept. 27 2011
By Osama Salah Ghazy - Published on Amazon.com
Format:Kindle Edition|Verified Purchase
I'm halfway through and knowing Rob's blog It's no surprise that the book lives up to the expectations.
The book is a good read for people starting with ITSM. I recommend reading it before you get lost into ITIL.
For others the books has some good suggestions and a simple way of explaining things that might come handy.

I'm not fully finished yet, but I've no reason to believe that the rest of the book will be different from what I've read so far.

Highly recommended for starters and people wanting to get a simple view to ITSM.
1 of 1 people found the following review helpful
5.0 out of 5 stars BASIC, not for simple, but for core Sept. 26 2011
By Antonio Valle - Published on Amazon.com
Format:Kindle Edition|Verified Purchase
If you are in the services business, don't matter which sector, this is your Service Management foundations book. It covers everything you need to know about SM and points you to the knowledge sources you need to enhance your knowledge. A great lecture, straightforward and easy to understand.
0 of 1 people found the following review helpful
1.0 out of 5 stars Worst book ever of IT Oct. 18 2013
By Robert Rodriguez - Published on Amazon.com
Format:Kindle Edition|Verified Purchase
The book is too vague, it is not even a good information Technology reference guide. The sub notes are terrible; the reference it but it cannot back it up. i.e., "I heard it at a conference but was not able to find more information about it." I see the author has written other books, I'll stay away from them.

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