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Benchmarking for Best Practices: Winning Through Innovative Adaptation
 
 
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Benchmarking for Best Practices: Winning Through Innovative Adaptation [Hardcover]

Christopher E. Bogan (Author), Michael J. English (Author)
5.0 out of 5 stars  See all reviews (3 customer reviews)

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Benchmark expert Christopher E. Bogan and corporate quality director Michael J. English walk management through their 9-step benchmarking model--from improving baseline trends to achieving world-class quality leadership. Recognizing that successful benchmarking often, demands dramatic changes in corporate attitudes--and an end to the ``not invented here'' mentality that stifles innovation--they arm readers with the weapons to: Forge a learning organization ready to borrow successful ideas wherever they occur--inside or outside the firm; Tailor benchmarking to a firm's unique identity--acknowledging that one company's ``best practices'' aren't always another's; Sell benchmarking to even the most skeptical senior executives or ``turf conscious'' factory and line managers; Manage the total project--including determining what, and against whom, to benchmark.
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First Sentence
In a world where common sense prevailed, benchmarking would seem prosaic. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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5.0 out of 5 stars Excellent Book For the Beginning Benchmarker, Feb 29 2000
This review is from: Benchmarking for Best Practices: Winning Through Innovative Adaptation (Hardcover)
Bogan and English do a great job of introducing benchmarking, give great examples, and follow up with a nice set of "practice problems". They provide success stories and pitfalls to be avoided. Most importantly they give an excellent planning chapter for the company just beginning benchmarking. Great introduction to the topic.
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5.0 out of 5 stars Must reading for anyone implementing benchmarks, Sep 15 1999
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Adam Lefton (Schaumburg, IL USA) - See all my reviews
(REAL NAME)   
This review is from: Benchmarking for Best Practices: Winning Through Innovative Adaptation (Hardcover)
As a responsible management consultant, virtually every one of my engagements involves measurement and benchmarking in one form or another. This is one of several books I turn to time and again to assist me in ensuring that my clients' initiatives are (1) meeting expectations (2) providing competitive advantage and (3) delivering customer satisfaction. If you have any questions, please feel free to email me - adamleft@webspan.net.
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5.0 out of 5 stars Adopt a we-can-learn-from-anyone culture or else, Jan 9 1997
By A Customer
This review is from: Benchmarking for Best Practices: Winning Through Innovative Adaptation (Hardcover)
Bogan and English have created a blueprint for creating this we-can-learn-from-anyone culture of benchmarking that is easy to read and use. They give literally hundreds of examples and suggestions for how to select benchmarking targets, organize for rapid learning, and implement these strategies. Learning by borrowing from the best and adapting their approaches makes sense. Buy this book before your competitors do
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