- Hardcover: 240 pages
- Publisher: John Wiley & Sons Canada, Ltd. (Aug 13 1993)
- Language: English
- ISBN-10: 1555425739
- ISBN-13: 978-1555425739
- Product Dimensions: 23.6 x 16.1 x 2.3 cm
- Shipping Weight: 490 g
- Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)
- Amazon Bestsellers Rank: #2,103,905 in Books (See Top 100 in Books)
- See Complete Table of Contents
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Product Details |
Product Description
Review
"A crisp, clear, step-by-step explanation of how to apply benchmarking as a value-adding force in a comprehensive and systematic way." —Alfonso Gonzalez Montesinos, corporate planning manager, Smurfit Carton y Papel de Mexico
"All you can do by reading this book is improve your business. It's all about 'common sense.'" —Jack Kahl, CEO, Manco, Inc.
Book Description
Based on extensive hands-on experience and numerous real life examples, this groundbreaking book charts how to plan and launch a staff benchmark project--from identifying which internal functions to target for continuous improvement to selecting and contacting appropriate benchmark organizations. Provides a variety of sample questionnaires for potential benchmarking partners, distinct methods and systems for measuring tangible "before and after" results of staff functions, and expert guidance on how to communicate and rally support for a concrete plan of action once the data has been analyzed.
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Most helpful customer reviews
5.0 out of 5 stars
Pertinent, hard-hitting management guidance,
By A Customer
This review is from: Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer (Hardcover)
Jac Fitz-Enz writes in a dramatic and to-the-point way based on his hard-earned experience in trying to motivate staff organizations. He asks how staffs add value -- surely they do, but often this value gets neglected or misdirected, resulting in a caretaker system rather than a managed company. The author's inspiring words, reminiscent of Deming and Drucker, should be more widely quoted than they are.
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Most Helpful Customer Reviews on Amazon.com (beta) Amazon.com:
5.0 out of 5 stars (1 customer review) 4 of 6 people found the following review helpful
5.0 out of 5 stars
Pertinent, hard-hitting management guidance,
By A Customer - Published on Amazon.com
This review is from: Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer (Hardcover)
Jac Fitz-Enz writes in a dramatic and to-the-point way based on his hard-earned experience in trying to motivate staff organizations. He asks how staffs add value -- surely they do, but often this value gets neglected or misdirected, resulting in a caretaker system rather than a managed company. The author's inspiring words, reminiscent of Deming and Drucker, should be more widely quoted than they are.
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