People are talking ... but are they talking about your product? The old marketing model is dead, and word of mouth is king. But without the right message in place, word-of-mouth marketing will never live up to its promise. This innovative and practical book shows readers how to ignite people's interest ... and generate much more than buzz. A lot of attention has been paid to the mechanics of creating buzz, but only the savviest of marketers have learned to focus on crafting the right kind of message. Beyond Buzz shows readers how to listen to customers, identify what is important to them, and then craft the kind of message that will truly resonate and spark conversation. Filled with insightful examples of conversational marketing at work, Beyond Buzz gives readers the tools and inspiration they need to create an effective and interesting conversational theme that will engage their customers and take their marketing to a whole new level.