I owned many coffee makers in the past, and this one seems OK.
When I first receive it, I pour water into the machine and turned it on without putting any coffee in order to clean the machine. Hot water somehow escaped from the lid and shoots everywhere. I inspected the lid and I can't figure out why water leaks from the lid. However after a few time of use, this problem no longer exist.
I didn't want to buy a 12 cup coffee maker at the beginning, but all the smaller sizes makers available does not have the smart feature (when you remove the jar from the maker, the coffee will stop dripping).
I haven't use the program feature yet.
So far I like this product.