This steamer works great and I love the 3 cooking tiers. My only complaint is that it will beep 5 times every few minutes. The beep normally indicates the unit is low on water, but even when the water well is full, it will keep beeping every few minutes ... it is driving me crazy. If anyone else has this steamer and has figured out a solution to this weird quirk, let me know. I was able to find one more person with the same problem, but unfortunately no solution yet - at [...] --- not sure if this url will be permitted, but here it is [...].