I bought this when I opened my own law practice. I have a small real estate law practice, but I do go through a lot of printing and copying, and this machine has been reliable. I use it with my laptop and wifi. I bought the extra tray for legal size paper, which was pretty easy to install (although you have to lift up the whole printer and set it down just right on top of the 2nd tray, kind of a delicate and tricky operation) and it reliably chooses the right size paper automatically.
The good: it has been reliable. I've had no major jams or breakdowns in a year and a half of use. I can print 100 pages or more at a time, several times a month. It is my only printer/copier/fax/scanner, and when I've got clients waiting on me to print/copy things, it is good to know I can rely on it.
The mediocre: maybe this is just how my IT guy set it up, but it's not great for scanning. It scans each page as a separate image doc, so I really can't use it for scanning docs more than a few pages. Some people also can't open the image attachment. I also can't get it to scan legal size, so I have to copy and reduce to letter size before scanning. Maybe it scans legal just fine and I haven't fully read the instructions, but at least scanning legal size is not "user friendly", because I haven't been able to do it yet. I stress again though that it's possible this is a problem with my setup or just "user error."
The bad: It will not duplex copy on legal size. What the heck? If I have front and back on legal size, I have to run the front, flip the whole doc over and run the back, and then sort through and put the copy pages together. Also, I really have to "babysit" the machine when printing or copying a large volume. In both the originals receiving tray on top, and the copy receiving tray underneath, even when you flip out the extra "tongues", which are meant to keep papers in place, it still sometimes begins to push documents out onto the floor. Even worse, I have had copies get pushed out onto the bypass tray and actually get sucked back into the bypass intake, causing it to print on top of the copy and then jam. Not cool. I've come in to work one morning after someone sent me a large fax, and found various pages of the fax scattered all over the floor.
Needless to say this is all a big pain. For large volume printing and copying, you have to keep watch over it, and when it starts to push pages out, you kind of have to shove them back in so they don't get out of order, fall onto the floor, or get sucked into the bypass tray.
However, I've worked in other firms with the really fancy, high volume printers, and they have plenty of their own issues with jamming, etc. Quite the contrary, with this machine repair and toner replacement have been very easy. I've had virtually no "mysterious" jamming or repair issues like the big expensive machines have all the time. when there is a jam or toner needs replacing, the machine is pretty simple, so unjamming and toner replacement have been very easy.
So, bottom line, for the price I would recommend this printer. It's reliable and a good value.
I would also definitely recommend the high volume toner. I've been getting it on amazon, which is a lot cheaper than buying it in the office supply stores.