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Product Description
Review
"This book sets out a comprehensive, thoroughly researched guide to the crucial and inevitable role conflict plays in a team."Publicnet.co.uk Tuesday 22 July 2008
Product Description
Understanding how to cool down, slow down, and engage the naturally occurring conflicts among team members is critical to the ultimate success of a team. With this book, your team and its members will gain a deeper understanding of how conflict emerges and how to respond in ways that will leverage conflicts to their advantage. Team members will learn the importance of establishing a safe team climate, agreeing on processes to guide interactions, and use of constructive communication skills in order to develop a conflict competent team.
As the authors say, conflict is not to be avoided, but embraced and explored. This often results in new, previously unimagined opportunities, solutions and results. The authors include stories, interviews, and examples that provide entertaining and thought provoking insights. They dedicate one chapter to techniques and processes for addressing team conflict that has gone awry. Runde and Flanagan also include useful tips and tools for assessing your team?s current state of conflict competence and suggestions for addressing the challenges of today?s virtual and geographically dispersed teams.
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
4.7 out of 5 stars (7 customer reviews)
2 of 2 people found the following review helpful
5.0 out of 5 stars
A terrific guide for helping teams use conflict constructively!, Nov 4 2008
By Stephanie Carroll "Org. Development & Change ... - Published on Amazon.com
This review is from: Building Conflict Competent Teams (Hardcover)
Book review for Amazon:Since conflict in teams is inevitable, why not accept this dynamic and learn to use it to build stronger and more productive teams? "Building Conflict Competent Teams" is a terrific guide for helping teams use conflict in constructive ways to promote creativity, productivity and change. The authors step readers through ways that team's can proactively address conflict and offer techniques to promote healthy exchange before conflict occurs. Tools are also included for working through conflict in progress as well as, tips on how to learn from conflict after it has been resolved.
2 of 2 people found the following review helpful
5.0 out of 5 stars
Building Conflict Competent Teams, Aug 8 2008
By Craig S. Gatrel - Published on Amazon.com
This review is from: Building Conflict Competent Teams (Hardcover)
Building Conflict Competent Teams should be required reading for all supervisors, team leads, managers, project managers and executives. The book is easy to follow and very straight forward, thus making it acceptable for all levels of leadership, tenure or experience (it can also hit home with your personal life). Key take-away concepts from this book are 1) Like it or not, supervisors and leaders are ultimately responsible for managing the conflict within their teams. 2) Be honest and discuss with teams the fact that conflict will and should occur in teams. 3) Put a plan in place as to the agreed upon norms and behaviors for dealing with conflict in the team before conflict happens. 4) Realize that each individual embraces conflict differently (based on this, I would highly recommend using this book in conjunction with the 360 Conflict Dynamics Profile tool as an effective practice for teams). The tools and techniques described in this book are extremely practical, simple to follow and yet highly effective. Hats off to Runde and Flanagan for a great resource.
1 of 1 people found the following review helpful
5.0 out of 5 stars
Exceptional resource for anyone wanting a better team experience, July 28 2008
By S. Gunn - Published on Amazon.com
This review is from: Building Conflict Competent Teams (Hardcover)
As a consultant to leaders and teams in conflict management, I have found nothing more useful to me, and effective for clients, than the Conflict Dynamics Profile (CDP). I found the authors' first book "Becoming a Conflict Competent Leader" related the CDP theory to leadership beautifully. It has been the resource I recommend most and leaders at all levels love it! "Building Conflict Competent Teams" may be an even richer resource with in-depth knowledge of conflict theory along with practical resources teams can use right away to see results!
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