Vous voulez voir cette page en français ? Cliquez ici.

Sign in to turn on 1-Click ordering.
Amazon Prime Free Trial required. Sign up when you check out. Learn More
More Buying Choices
Have one to sell? Sell yours here
Tell the Publisher!
I'd like to read this book on Kindle

Don't have a Kindle? Get your Kindle here, or download a FREE Kindle Reading App.

Business Communication: Building Critical Skills + CONNECT w/eText [Paperback]

Kitty Locker , Stephen Kaczmarek , Kathryn Braun

Price: CDN$ 112.95 & FREE Shipping. Details
o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o
Only 1 left in stock.
Ships from and sold by Amazon.ca. Gift-wrap available.
Want it delivered Friday, September 19? Choose One-Day Shipping at checkout.
Save Up to 90% on Textbooks
Hit the books in Amazon.ca's Textbook Store and save up to 90% on used textbooks and 35% on new textbooks. Learn more.
Join Amazon Student in Canada

Book Description

Feb. 18 2010 0070918538 978-0070918535 Canadian


Your audience is listening.

Locker's attention to audience-centred messages helps students analyze the relationship between understanding context and communicating effectively. The book's communication model, PAIBOC (pronounced "payback") equips students to become audience-focused communicators.

Wherever students' careers take them-working for a large corporation, small firm, non-profit, the government, or themselves-selecting the best communication model will be critical to their success. Business Communication: Building Critical Skills offers practical advice and approaches for achieving success in all forms of workplace communication.

Connect - Your Study and Testing Program with e-book - is included with each new copy of the text. For more information, go to www.mcgrawhillconnect.ca

Frequently Bought Together

Business Communication: Building Critical Skills + CONNECT w/eText + Cites and Sources: An APA Documentation Guide
Price For Both: CDN$ 156.90

Customers Who Bought This Item Also Bought

Product Details

Product Description

About the Author

Kitty O. Locker was an Associate Professor of English at The Ohio State University, where she taught courses in workplace discourse and research methods. She received her B.A. from DePauw University and her M.A. and Ph.D. from the University of Illinois at Urbana. She also wrote Business and Administrative Communication (6th ed., Irwin/McGraw-Hill, 2003), The Irwin Business Communication Handbook: Writing and Speaking in Business Classes (1993), and co-edited Conducting Research in Business Communication (1988). Her consulting clients included URS Greiner, Abbott Laboratories, the Ohio Civil Service Employees Association, AT&T, and the American Medical Association. In 1994–95, she served as President of the Association for Business Communication (ABC). From 1997 to 2000, she edited ABC’s Journal of Business Communication. She received ABC’s Outstanding Researcher Award in 1992 and ABC’s Meada Gibbs Outstanding Teacher Award in 1998.

Stephen Kyo Kaczmarek is an Assistant Professor at Columbus State Community College. He teaches business and technical communication, composition, creative writing, journalism, public relations, freshman experience, and courses in film and literature he has designed. Steve received an M.A. in English and B.A.s in journalism and English from Ohio State. His consulting clients have included Nationwide Insurance, The Ohio Historical Society, The Ohio Association of Historical Societies and Museums, The Ohio Museums Association, United Energy Systems, etc. Prior to joining Columbus State, Steve managed staff development and information for the Franklin County, Ohio, Commissioners.

Kathryn Braun is a professional writer, editor, and training facilitator specializing in business communications and interpersonal leadership skills. Kathryn is a member of the International Association of Business Communicators, the Plain Language Association International, and the Halton/Peel Communications Association. Kathryn taught rhetoric and composition at Sheridan Institute of Technology for 31 years. Currently she trains adults in business and technical report writing, proposal writing, web writing, revising and editing techniques, active listening strategies, influencing others, interpersonal skills, negotiating and reducing conflict, communicating nonverbally, power reading strategies, and designing and delivering persuasive presentations. Kathryn also coaches adults in English pronunciation and interpersonal leadership skills. She has a Masters degree in English and is Myers-Briggs certified.

Sell a Digital Version of This Book in the Kindle Store

If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store. Learn more

What Other Items Do Customers Buy After Viewing This Item?

Customer Reviews

There are no customer reviews yet.
5 star
4 star
3 star
2 star
1 star

Look for similar items by category