With its vivid insights into real-world communication situations and lively, conversational writing style, this text holds the interest of students and teachers alike. In the 17 years since the first edition was published, millions of students have learned about business communication from Business Communication Today. In 2000 the text was awarded the prestigious Award for Excellence by the Text and Academic Authors Association.
We welcome our new co-author, Barbara Schatzman, to the seventh edition of this text. With over 20 years of managerial and consulting experience and outstanding academic credentials, Barbara brings new insights and real-world perspectives to this text that will help keep it at the forefront of its field.
This seventh edition of Business Communication Today is the centerpiece of a comprehensive teaching and learning package. The text covers all the basic principles and goals as recommended by the Association of Collegiate Business Schools and Programs and the American Assembly of Collegiate Schools of Business (AACSB), the International Association for Management Education. Moreover, it fully integrates issues critical to successful business communication. Take this opportunity to explore the new edition of Business Communication Today, Seventh Edition.New CONTENTS, New FEATURES IN THIS EDITION
Part 1: Understanding the Foundations of Business Communication
Chapter 1: Achieving Success Through Effective Business Communication
Chapter 2: Communicating in Teams and Mastering Listening and Nonverbal Communication Skills
Chapter 3: Communicating Interculturally
Part 2: Applying the Three-Step Writing Process
Chapter 4: Planning Business Messages
Chapter 5: Writing Business Messages
Chapter 6: Completing Business Messages
Component Chapter A: Writing for the Web
Part 3: Writing Letters, Memos, E-Mail, and Other Brief Messages
Chapter 7: Writing Routine, Good-News, and Goodwill Messages
Chapter 8: Writing Bad-News Messages
Chapter 9: Writing Persuasive Messages
Part 4: Finding and Communicating Information
Chapter 10: Finding, Evaluating, and Processing Information
Chapter 11: Communicating Information Through Charts information and Other Visuals
Component Chapter B: Communicating Through the Internet technology and Other Technologies
Part 5: Planning, Writing, and Completing Reports and Proposals
Chapter 12: Planning Business Reports and Proposals
Chapter 13: Writing Business Reports and Proposals
Chapter 14: Completing Formal Business Reports and Proposals
Part 6: Designing and Delivering Oral Presentations
Chapter 15: Planning, Writing, and Completing Oral Presentations
Chapter 16: Enhancing Your Oral Presentations with Electronic Slides and Overhead Transparencies
Part 7: Writing Employment Messages and Interviewing for Jobs
Chapter 17: Writing Resumes and Application Letters
Chapter 18: Interviewing for Employment and Following Up
Appendix I. Format and Layout of Business Documents
Appendix II. Documentation of Report Sources
Appendix III. Fundamentals of Grammar and Usage
Appendix IV. Tips for Effective E-Mail
Appendix V: Correction Symbols
Communicating effectively through teamwork is covered extensively in Chapter 2. Throughout the text, teamwork exercises are included in the "Communication Challenges" feature at the conclusion of each chapter and in the "Practice Your Knowledge" section in the end-of-chapter exercises. Topics include characteristics of effective teams, collaborative writing, cultural diversity in teams, group dynamics, groupthink, role playing, group decision making, use of technology to enhance decisions made in groups, conflict resolution in groups, and group interviewing.GREATER EMPHASIS ON PROCESS AND PRODUCT
We reorganized the text material into a series of three easy-to-follow steps to offer students a practical strategy to solve communication problems. The three-step process includes:
The process is thoroughly integrated and applied throughout the text.INTEGRATED APPROACH TO TECHNOLOGY
Business Communication Today reinforces the importance of using technology effectively in business communication throughout the text.
Each chapter begins with an instructive "Communication Close-Up" featuring a communication expert who, in his or her own words, applies the chapter's concepts to common business situations. That expert reappears from time to time throughout the chapter to dramatize the connection between the chapter's contents and life on the job.COMMUNICATION CHALLENGES
Projects called "Communication Challenges" conclude each chapter and are related to the situations described in the Communication CloseUps. Each chapter has one individual challenge and one team challenge. These challenges are exclusive to Business Communication Today, providing a dimension of reality unmatched by any other textbook in the field.
All internal company information was gathered through personal interviews with our business associates, friends, and contacts, and it gives Business Communication Today the real-world applications for which students are so eager.COMMUNICATION ACROSS CULTURES
Tested techniques help students communicate successfully in the global arena and in the culturally diverse business world at home. Some examples include
By examining critical ethical issues that face business communicators in today's workplace, students gain insight into how to identify areas of ethical vulnerability, how to steer clear of ethical perils, and when to seek ethical advice. The wide range of topics include
Practical pointers and confidence-building guidelines help students improve their writing and speaking skills. This feature helps students strengthen their career skills by exploring such topics as
Specific techniques offer students guidance for using technological applications to improve business communication. Some examples include
Like no other business communication text, this edition emphasizes the skills and competencies necessary for students to make the transition from school to the workplace. As described in the SCANS report from the Department of Labor, it is essential that students meet national standards of academic and occupational skill. To help accomplish the SCANS goal, this text offers a wide variety of interactive pedagogy (much of which is grounded in real-world situations).CHECKLISTS
To help students organize their thinking when they begin a communication project, make decisions as they write, and check their own work, we've included checklists throughout the book. In the seventh edition, we've streamlined these checklists to increase their usefulness. These checklists are reminders, not "recipes." They provide useful guidelines for writing, without limiting creativity.IN-DEPTH CRITIQUES
You will find a variety of up-to-date sample documents, many collected by us in our consulting work, that focus on real companies. All In-Depth Critiques are introduced in the text (identifying the particular business situation being illustrated) and are accompanied by focused comments that point to specific sections to help students see precisely how to apply the principles being discussed. Many samples are also accompanied by a three-step-writing-process graphic that gives students important insights into planning, writing, and completing the specific document shown. Additional documents are displayed within the text, many including poor and improved examples, to illustrate common errors and effective techniques for correcting them.DOCUMENTS FOR ANALYSIS
This textbook provides a wide selection of documents that students can critique and revise. Documents include letters, memos, e-mail messages, a letter of application, and a resume. Hands-on experience in analyzing and improving sample documents will help students revise their own business messages.EXERCISES
With the dozens of new exercises and cases (almost all companies featured are real), we have placed an even greater emphasis in this edition on providing practical assignments like those that students will most often face at work. Many of them are memo-writing and e-mail tasks. New in the seventh edition, each exercise is labeled as to its type, such as "Team," "Ethical Choices," "Self-Assessment," or "Internet."CASES
The cases are yet another tool for demonstrating the role of communication in the real business world. Examples include:
Both the exercises and cases deal with all types and sizes of organizations, both domestic and international. Each chapter also includes exercises and cases that require access to the World Wide Web, giving students practice with this fast-growing communication technology.LEARNING OBJECTIVES
Chapter-opening learning objectives are clearly stated to signal important concepts that students are expected to master. In addition, the numbered objectives reappear in the text margins, close to the relevant material. Finally, the end-of chapter "Summary of Learning Objectives" reinforces basic concepts by capsulizing chapter highlights for students.END-OF-CHAPTER QUESTIONS
The end-of-chapter questions are divided into two types.
The end-of-chapter questions are designed to get students thinking about the concepts introduced in each chapter. The questions may also prompt students to stretch their learning beyond the chapter content. Not only will students find the questions useful in studying for examinations, but the instructor may also draw on them to promote classroom discussion of issues that have no easy answersMARGIN NOTES
To reinforce learning, the book's margins contain short summary statements that highlight key points in the text. These notes are no substitute for reading the chapters, but they can help students quickly get the gist of a section, review a chapter, and locate areas of greatest concern.REAL-WORLD ISSUES
The boundaries of business communication are always expanding. So in addition to covering all the traditional subjects, Business Communication Today, Seventh Edition, provides material to help students manage these important current issues in business communication:
This comprehensive supplement is an instructor's tool kit. Among its many teaching aids, this manual provides a section about collaborative writing, suggested solutions to exercises, suggested solutions and fully formatted letters for every case in the letter-writing chapters, and a grammar pretest and posttest. This comprehensive manual contains a set of completely integrated support materials. It is designed to assist instructors in quickly finding and assembling the resources available for each chapter of the text and includes the following new material:
The Test Item File contains approximately 1,500 questions, all of which have been carefully reviewed to provide a fair, structured program of evaluation. The questions for each chapter consist of a comprehensive set of multiple-choice, true/false, and fill-in questions. The Test Item File reinforces students' understanding of key terms and concepts and requires them to apply their critical-thinking and analytical skills.PRENTICE HALLS COMPUTERIZED TEST MANAGER WINDOWS VERSION
This user-friendly software allows you to generate error-free tests quickly and easily by previewing questions individually on the screen and then selecting them randomly by query or by number. The Computerized Test Manager allows you to generate random tests with the extensive bank of questions. You can also edit the questions/answers and even add some of your own. You can create an exam, administer it traditionally or online, and analyze your success with the simple click of the mouse. The newest version of our Computerized Test Manager, ESATEST 2000, has been improved to provide users with a vast array of new options.TELEPHONE TEST PREPARATION
For those instructors who prefer not to use the Computerized Test Manager, Prentice Hall provides a special 800 call-in service. All you need to do is call the 800 Testing Help Desk to have a customized test created. The test can then be delivered by e-mail, U.S. mail, or overnight carrier.COLOR ACETATE TRANSPARENCY PROGRAMS
A set of 150+ large-type transparency acetates is available to instructors on request. These visuals help bring concepts alive in the classroom and provide a starting point for discussing communication techniques. All transparencies are keyed to the Instructor's Resource Manual. Many contrast poor and improved solutions to featured cases from the textbook.POWERPOINT PRESENTATION
An exciting, high-quality PowerPoint package created by Myles Hassell, University of New Orleans, is the best in the field. It comes in two versions:
A Study Guide for Business Communication Today by William Peirce, Prince Georges Community College, is designed to increase your students' comprehension of the concepts presented in this text. The guide provides chapter-by-chapter explanations and exercises designed to reinforce comprehension of key terms and concepts and to promote concept-application skills.ONLINE COURSE RESOURCES
The "60 Keys to Mastering Effective Business Communication," available as an online course on the Web or on a CD, presents three key concepts in each chapter in an enhanced, interactive lecture outline. Depth is added to the outline with a video introduction by the authors and with interactive elements and exercises to reinforce learning. Each lesson is concluded with a chapter summary writing assignment to strengthen students' understanding.VIDEO SERIES AND VIDEO GUIDE
In early 2003, a series of thematically driven business communication videos will be launched. The first installment of four will include "Challenge of Using Technology to Communicate Effectively," "Challenge of Working Effectively in Teams," "Challenge of Committing to Ethical Communication," and "Challenge of Choosing a Career and the Job Search."BUSINESS COMMUNICATION UPDATE NEWSLETTER FOR FACULTY
Delivered exclusively by e-mail every month, this newsletter provides interesting materials that can be used in class and offers a wealth of practical ideas about teaching methods. To receive a complimentary subscription, send an e-mail to firstname.lastname@example.org. In the subject line, type "BCU Subscription Request." In the message area, please list your name and institutional affiliation.AUTHORS' E-MAIL HOTLINE FOR FACULTY
Integrity, excellence, and responsiveness are our hallmarks. That means providing you with textbooks that are academically sound, creative, timely, and sensitive to instructor and student needs. As an adopter of Business Communication Today, you are invited to use our E-Mail Hotline: boveegleadingtexts.com.We want to be sure you're completely satisfied, so if you ever have a question or concern related to the text or its supplements, please contact us. We'll get back to you as quickly as possible.
The website features one-click access to all of the resources created by an award-winning team of educators. Here is a preview of its exciting features.FOR THE STUDENT
Now you have the freedom to personalize your own online course materials. Prentice Hall Business Publishing provides the content and support you need to create and manage your own online course materials with WebCT, Blackboard, and CourseCompass.Prentice Hall's class-tested online course content is now available with Blackboard's products and easy-to-use interface.This exciting product allows you to teach with market-leading Pearson Education content in an easy-to-use customizable format.--This text refers to an alternate Hardcover edition.
Learn to Write Business Messages Quickly and Easily with the Three-Step Process
You will learn to write business messages quickly, easily, and effectively with the exclusive Bovee/Thill/Schatzman three-step process: planning, writing, and completing business messages.
When you use a process, you move toward a particular result, and this text's three-step process helps you get better results than you would get with any other business communication textbook.
Students and instructors alike will appreciate how this practical, three-step strategy provides a solid foundation for solving communication problems and creating well-crafted business messages.
The three-step process is fully integrated throughout the book. It is introduced and explained in detail in chapters 4-6, just before the specific types of business messages are discussed. Then the three-step process is applied to short messages (letters, memos, and e-mail) in chapters 7-9, to reports and proposals in chapters 12-14, to speeches and oral presentations in chapters 15-16, and to employment messages in chapters 17-18.
This text provides dozens of superb examples of the finished product, including documents from such well-known companies as Krispy Kreme Doughnuts, Ace Hardware, Target, Office Depot, Petsmart, and Carnival Cruise Lines, to name just a few. Many documents are accompanied by a graphic describing how the three-step process is applied, and all include annotations in the margins that discuss precisely how to apply the principles presented in the text.
Helping students master both process and productthat's just one of the reasons that Business Communication Today is the most successful business communication textbook published in the past 50 years.--This text refers to an alternate Hardcover edition.