Be Our Guest: Perfecting the art of customer service by The Disney Institute and Theodore Kinni (Jun 1 2003)
- Page 8: ... encompassing five major businesses ... Internet and direct marketing ... See a random page in this book.
The Display Specialist by George E. Fuda and Edwin Leonard Nelson (Sep 1976)
- Currently unavailable
Show Sold Separately: Promos, Spoilers, and Other Media Paratexts by Jonathan Gray (Jan 1 2010)
- Available for download now