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Business Process Benchmarking
 
 
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Business Process Benchmarking [Hardcover]

Robert C. Camp (Author), Camp (Author)
4.0 out of 5 stars  See all reviews (1 customer review)

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Product Description

Book Description

Robert C. Camp's best-selling book, Benchmarking, served as the premier resource on measuring corporate performance. Now, his newest title, Business Process Benchmarking, provides the most up-to-date information to show readers how to conduct successful benchmarking projects. Readers will discover how to: use Camp's renowned 10-step benchmarking process to achieve peak performance; analyze the performance gap and ensure that every employee contributes toward enhanced corporate performance; train employees to use benchmarking tools to maximize the company's results.

About the Author

Robert C. Camp is manager, benchmarking competency, quality office, for Xerox Corporation's U.S. customer operations. The most widely recognized authority on benchmarking, Camp helped establish the International Benchmarking Clearinghouse, and served on the Executive Committee of the Council of Logistics Management.
Inside This Book (Learn More)
First Sentence
Since the publication of Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance in 1989, many events have affected benchmarking. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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4.0 out of 5 stars Sound, Solid, Thorough, Nov 3 2002
By 
Robert A. Drensek (Huntsville, AL USA) - See all my reviews
(REAL NAME)   
This review is from: Business Process Benchmarking (Hardcover)
Robert Camp writes as an engineer to an engineer. The detail, thoroughness, and organization is first rate. The topic is very, very useful. The perspective he takes in this book how do you manage the benchmarking process within your organization. There is detail on how to benchmark, though he refers to his first book if you need more on that topic. This book is excellent for the process of managing benchmarking and setting up the organization to provide a sustained and effective benchmarking effort. There are plenty of tools and examples in the text and in the appendices.

Be prepared for a more "text book" approach to writing than that of other business books. I got thtought he book, but at times it was on determination not exciting writing style.

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Amazon.com: 4.0 out of 5 stars (1 customer review)

6 of 6 people found the following review helpful
4.0 out of 5 stars Sound, Solid, Thorough, Nov 3 2002
By Robert A. Drensek - Published on Amazon.com
This review is from: Business Process Benchmarking (Hardcover)
Robert Camp writes as an engineer to an engineer. The detail, thoroughness, and organization is first rate. The topic is very, very useful. The perspective he takes in this book how do you manage the benchmarking process within your organization. There is detail on how to benchmark, though he refers to his first book if you need more on that topic. This book is excellent for the process of managing benchmarking and setting up the organization to provide a sustained and effective benchmarking effort. There are plenty of tools and examples in the text and in the appendices.

Be prepared for a more "text book" approach to writing than that of other business books. I got thtought he book, but at times it was on determination not exciting writing style.

› Go to Amazon.com to see the review  4.0 out of 5 stars 
 
 
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