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Business Process Management: Profiting From Process [Paperback]

Roger Burlton
5.0 out of 5 stars  See all reviews (2 customer reviews)
List Price: CDN$ 47.00
Price: CDN$ 29.61 & FREE Shipping. Details
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Book Description

May 17 2001 0672320630 978-0672320637 1

Business processes are the production lines of the new economy. When they fail us, our products and services fail our customers, and our business fails its owners. The more businesses change, the more they must concern themselves with their stakeholder relationships and manage their processes so that technologies and organization designs have a common business purpose. This book shows you how to deliver integral processes and helps you build a fully process-managed enterprise.
The Process Management Framework provides the strategic guidance and tactical steps to make the switch. Encompassing eight phases, the Framework migrates organizational and process transformation through strategy, design, realization, and actual operations. For each phase, this book provides detailed descriptions of the steps, their inputs, outputs, guides, and enablers, as well as the tricks, traps, and best practices learned by experienced practitioners. It also covers the related disciplines of managing programs, risk, quality, projects, and human change, and how process management is the key to ensure a fit among all these areas. For those of you about to embark on a process journey, this book provides a compelling call to action, a guide for management, and an invaluable reference.
Learn the concepts and transform your business!

  • See why process management is an inevitable trend that won't go away.
  • Understand why relationship management needs effective processes to work.
  • Define your stakeholders and determine their needs.
  • Discover what other organizations have done to manage processes successfully.
  • Explore a complete framework for managing business, process, and human change.
  • Apply your knowledge to manage process projects effectively and efficiently.
  • Learn what to do and what to avoid in every step.
  • Develop processes to align technology, organization, and facility transformation.
  • Gain cross-organizational acceptance of process and personal change.
  • Anticipate objections and proactively manage stakeholder concerns.



Product Details


Product Description

From the Back Cover

While companies realize the need for change, they have not yet developed clear implementation strategies. This book guides managers and NBA-seekers through the transition from the traditional "offline" ways of doing business to incorporating e-commerce and the Internet as a business tool to interact and transact. Topics include:Business Cycles and RulesGlobalizationCorporate ConsolidationStakeholder CommunicationValue ChainsKnowledge ManagementOrganizational Structures

About the Author

Roger T. Burlton, the founder of Process Renewal Group (http://www.processrenewal.com), is considered a pioneer and industry leader in the introduction of innovative processes for organizational change. He is recognized internationally for his contributions in business process re-engineering, prototyping, rapid development and people-based project management methodologies. He has chaired several high profile conferences on advanced information management around the world, including National BPR Conference, the European Process and Knowledge Management Symposium, DCI's Knowledge Management Conference, and Software World.


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Most helpful customer reviews
5.0 out of 5 stars A Business Process Management toolkit must have. Oct. 30 2002
Format:Paperback
Rogers new book is notable for a number of reasons. It presents the subject of Business Process Management with a practical 'can do' approach that will appeal to organisation leaders and practitioners alike. It's direct style is accessible and provides a framework which leads both the reader and the BPM implementer through a tried and tested approach harnessing people, process and technology.
This is a definite must have in your BPM toolkit.
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5.0 out of 5 stars Best in class book with a full view of the subject Sept. 16 2001
Format:Paperback
Among the stack of business process and process design books I've read this one stands out as the best. The reason for this bold statement is this is the only one that carefully examines business processes from the four dimensions of (1)Business, (2) Process, (3) Knowledge and (4)Business Rules. Contrast the four-dimensional view this book provides with the two-dimensional view most business process books take (business and process), and you'll begin to see why I like it so much and how this book is a good fit for process analysts and engineers who are faced with aligning business processes to e-commerce initiatives, or aligning IT to business.
What I like most is the book is divided into a management guide and a practitioner's guide. This is a unique approach that has a significant benefit: it aligns the sponsors and business process owners (managers) and the design and implementation teams (practitioners) into a unified team by giving each group the necessary information for business process management in their own language and from their own points of view. Among the "necessary information" are" ten guiding principles, a common framework and project management essentials.
I also like the way knowledge management is included, the clear focus on end results and the fact that the processes are designed for contemporary business (e-commerce, supply chain management, etc.), and incorporation of business rules. Combined, these make this book stand out as the best on the topic (in my opinion).
This book blends the no-nonsense process approach of pure process books with the fresh views of the current flood of "e" books, and does so without hype or gushing promises. It's down-to-earth, copiously illustrated and methodical. I strongly recommend this as the primary book on business process management and give it 5 stars.
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 3.7 out of 5 stars  7 reviews
99 of 101 people found the following review helpful
5.0 out of 5 stars Best in class book with a full view of the subject Sept. 16 2001
By Linda Zarate - Published on Amazon.com
Format:Paperback
Among the stack of business process and process design books I've read this one stands out as the best. The reason for this bold statement is this is the only one that carefully examines business processes from the four dimensions of (1)Business, (2) Process, (3) Knowledge and (4)Business Rules. Contrast the four-dimensional view this book provides with the two-dimensional view most business process books take (business and process), and you'll begin to see why I like it so much and how this book is a good fit for process analysts and engineers who are faced with aligning business processes to e-commerce initiatives, or aligning IT to business.
What I like most is the book is divided into a management guide and a practitioner's guide. This is a unique approach that has a significant benefit: it aligns the sponsors and business process owners (managers) and the design and implementation teams (practitioners) into a unified team by giving each group the necessary information for business process management in their own language and from their own points of view. Among the "necessary information" are" ten guiding principles, a common framework and project management essentials.
I also like the way knowledge management is included, the clear focus on end results and the fact that the processes are designed for contemporary business (e-commerce, supply chain management, etc.), and incorporation of business rules. Combined, these make this book stand out as the best on the topic (in my opinion).
This book blends the no-nonsense process approach of pure process books with the fresh views of the current flood of "e" books, and does so without hype or gushing promises. It's down-to-earth, copiously illustrated and methodical. I strongly recommend this as the primary book on business process management and give it 5 stars.
11 of 11 people found the following review helpful
5.0 out of 5 stars Getting the Business Value from BPM Dec 7 2005
By Mark McGregor - Published on Amazon.com
Format:Paperback
As a Trainer and Consultant in the Business process space it is important to read as widely as possible. This can often be a chore, but in the case of this book it was a real pleasure. Roger really focusses in on getting the Business Architecture right first and then drilling down into process. As with so many books this too can be viewed as several books in one. The first 1/3 or so is great reading for any manager involved in helping their organization move to being process based. The framework suggested is readily useable by all organizations. then the book does get a little more technical and might lose the business readers, but provides valuable resource and insight for analysts involved in process improvement.

An enjoyable read and well worth the time it takes to do so.
5.0 out of 5 stars Well Thought Out Book Feb. 16 2014
By Eddie S. - Published on Amazon.com
Format:Paperback|Verified Purchase
This book really hits the nail on the head. Everything in business is a process that should lead to creating value for the customer. Because value for the customer means loyalty and continued revenue. This book is a must for anyone wanting to an analyst or considering doing any work in business process management. It also incorporates other business disciplines that are necessary for business process management to be effective in an organization. One of the best books I ever read!!!
4.0 out of 5 stars Good Book for Comprehensive Understanding of BPM Oct. 5 2013
By Gerrie - Published on Amazon.com
Format:Paperback|Verified Purchase
I recommend this book to persons who are just starting in BPM or those who have been doing the work but do not understand the real principles or the theory behind the book. It is a lot of information and you may find that you won't understand everything at first read but it will help you to understand the significance of working in or making your business process-centric.
1.0 out of 5 stars ANY MANAGEMENT: PROFITING FROM ANYTHING Sept. 27 2013
By Mieszko Sokolowski - Published on Amazon.com
Format:Kindle Edition|Verified Purchase
As far as I know all process-oriented ideas or methods are about a business process being in focus. You discover, define, assess, analyze, map, document, simulate, improve, redesign, design or automate just the process and not the other "thing" like department, product, project, operation, market. Correct me if I'm wrong.

In this book I could not find any sort of process-like management. Really. For me it is a piece of typical fluff or I just do not get the BPM thinking by Mr Burlton.

My dispproval for the book arouse from the simple the fact that ideas/principles/tools/rules presented there might be relevant or appropriate for any other BMI***. And when I say any, I mean ANY. And this is rarely (if ever) satisfactory feature of a business book for a real life manager. Process Management Framework? Sounds good. Why not call it Project Management Framework? Sound even better. Maybe Change Management Framework or Program Management Framework? Project Change? Human Change? Who the hell really cares? They (readers) swallow everything.

This book concerns Business Process Management, because a reader is said it does. I am not sure about this. I presume Mr Burlton wanted to amalgamate project management frameworks with process thinking by adding some risk and change management issues to that. As a result a reader gets too long and dull text reminding unreadable "great" book by John Jeston on Business Process Management from BUTTON-HEINEMANN.

Any reader with innate incapacity for tolerating all sort of terms like adaptable strategy, sustainable change, business enablers, stakeholders management or management framework is going to fall asleep after ten or twenty pages. In the book by Burlton you will find plenty of such terms. If you like this corporate and consulting language, you should read the book. If you are satisfied with vague statements saying about "dramatically varied responsibilities" without saying anything what it means in particular, your cheeks will be flushed with excitement. If you hate this kind of talk and look for practical principles or methods, forget this book.

A typical example of Burlton's writing. pp 124.

"The [ ] Management Framework is designed to be performance driven. It can be used comprehensively or partially, depending on how complex your initiative is. It scales up and down to initiatives and organisations of all sizes if used with common sense. (...). The frameworks components and techniques can be modified to accommodate approaches that have proven to work in your organisation. It's a guideline, not a cookbook to be followed without question."

I left blank space in brackets for other reviewers to put there whatever they want. In original text stays "process", but you may choose from other words: risk, project, quality, change, strategy, stakeholder et cetera. It won't change its imprecise meaning at all.

For me such vague sentences are just another example of thinking promoted by members of Muddy The Waters Department (some call them management consultants) treating every employee or manager as a complete and naive moron who knows nothing about real worlds, is unable to read, think and act on their own without external inspiration, support or assistance.

***BMI=Big Management Idea
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