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Business Process Management: Profiting From Process Paperback – May 17 2001
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From the Back Cover
While companies realize the need for change, they have not yet developed clear implementation strategies. This book guides managers and NBA-seekers through the transition from the traditional "offline" ways of doing business to incorporating e-commerce and the Internet as a business tool to interact and transact. Topics include:Business Cycles and RulesGlobalizationCorporate ConsolidationStakeholder CommunicationValue ChainsKnowledge ManagementOrganizational Structures