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C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management
 
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C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management [Paperback]

Terry Riley (Author)

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Product Details

  • Paperback: 100 pages
  • Publisher: Applied Psychology Pr (May 2002)
  • Language: English
  • ISBN-10: 096426983X
  • ISBN-13: 978-0964269835
  • Product Dimensions: 17.3 x 10.4 x 1 cm
  • Shipping Weight: 91 g

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Product Description

From the Author

C.H.A.R.M. School is based on proven behavior management techniques developed for airline flight crewmembers and customer service agents in response to increased incidents of air rage. If those methods can work for them -- and they do -- they can work for you.

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