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CMMI: Guidelines for Process Integration and Product Improvement (2nd Edition) [Hardcover]

Mary Beth Chrissis , Mike Konrad , Sandra Shrum

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Book Description

Nov. 13 2006 0321279670 978-0321279675 2

CMMI® (Capability Maturity Model® Integration) describes best practices for the development and maintenance of products and services across their entire lifecycle. By integrating essential bodies of knowledge, CMMI provides a single, comprehensive framework for organizations to assess their development and maintenance processes, implement improvements, and measure progress.

This book is a definitive reference for the most current release of CMMI (version 1.2). In the new edition, the authors have added tips, hints, and cross-references in the margins (in color) throughout the process areas to help you better understand, apply, and find more information about the content of the process areas. The book also now includes brief, insightful perspectives on CMMI written by people influential in the model’s creation, development, and transition. A new case study from Raytheon illustrates a real-world application of the model to a services organization. Whether you are new to CMMI or familiar with an earlier version, if you need to know about, evaluate, or put the latest version of CMMI into practice, this book is an essential resource.

The book is divided into three parts.

Part I offers the broad view of CMMI, beginning with basic concepts of process improvement. It describes the process areas, their components, and their relationships to each other. It explains the model’s two representations as well as paths to the adoption and use of CMMI for process improvement and benchmarking.

Part II, the bulk of the book, details the generic goals and practices and the twenty-two process areas now comprising CMMI. The process areas are organized alphabetically by acronym for easy look-up. Each chapter includes goals, best practices, and examples for a particular process area. The two CMMI representations are described so that you will easily see their similarities and differences and thereby be better able to choose the right approach for your organization.

Part III contains several useful resources, including CMMI-related references, acronym definitions, a glossary of terms, and an index.


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Product Description

From the Inside Flap

CMMI® (Capability Maturity Model® Integration) consists of best practices that address the development and maintenance of products and services covering the product life cycle from conception through delivery and maintenance.

A product can be an airplane, a digital camera, a video game component, an automated teller machine, a missile guidance system, or a software package available from a commercial retailer. It can also be a service such as delivering a training class, technical support for a software product, long-distance telephone service, data-processing services, and online banking.

CMMI integrates bodies of knowledge that are essential when developing products, but that have been addressed separately in the past, such as software engineering, systems engineering, and acquisition. By integrating these bodies of knowledge, CMMI provides a comprehensive solution for development and maintenance of products and services.

Purpose of This Book

This book is an extension of the CMMI Framework,1 which generated the full set of CMMI models released by the Software Engineering Institute (SEI) in January 2002. To use a CMMI model released by the SEI, you must choose from among the multiple models available based on your improvement needs. Therefore, to use the CMMI models published by the SEI, you need to know the content of each model and the area that you want to improve.

Unfortunately for many users, selecting a model from the SEI Web site appears difficult because they must make the up-front decision about which bodies of knowledge they want to address in their organizations and the approach they want to take to their process improvement efforts.

To facilitate CMMI use, this book provides a single source for all CMMI model information--a functional equivalent of the CMMI Framework. You do not have to select a particular model to get started--all of your choices are compiled here into one book. The book describes what is common across all CMMI models as well as what is different. It describes the basic concepts and the ways processes evolve as your organization improves. It will help you to understand the content of each CMMI model and to decide how CMMI can best address your needs.

Audience

The audience for this book includes anyone interested in process improvement--whether you are familiar with the concept of Capability Maturity Models or whether you are seeking information to get started on your improvement efforts. It is intended for people who want an appraisal2 to see where they are, those who already know what they want to improve, and those who are just getting started and want to develop a general understanding of CMMI. This book is a must-have for process appraisal teams; members of process improvement groups; product development managers; product developers and maintainers, including software and systems engineers; and project management, computer science, and engineering educators.

Organization of This Book

This book maintains the integrity of the CMMI v1.1 models available on the SEI's Web site and serves as a guide for improvement of organizational processes. It is organized into three main parts:

  • Part One--About CMMI
  • Part Two--The Process Areas
  • Part Three--The Appendices and Glossary

In writing this book, we enhanced and supplemented the original SEI materials. These improvements appear in Part One. Given the nature of the material in Part Two, we made only minor changes and added markings to identify and classify the content. In the glossary in Part Three, we've compiled a practical resource for understanding the "language" of CMMI.

Part One, "About CMMI," consists of seven chapters:

  • Chapter 1, "Introduction," offers a broad view of CMMI. It introduces you
  • to the concepts of process improvement and describes the benefits of CMMI, the history of models used for process improvement, and different process improvement approaches.
  • Chapter 2, "Process Area Components," describes all of the components of the CMMI process areas.
  • Chapter 3, "Process Institutionalization," describes the model components
  • that ensure that the implementation of processes is effective, repeatable, and lasting.
  • Chapter 4, "Relationships among Process Areas," provides insight into the meaning and interactions of the major CMMI components.
  • Chapter 5, "Tying It All Together," assembles the model components and process infrastructure into the representations and explains the concepts of maturity level and capability level.
  • Chapter 6, "Using CMMI Models," describes paths to adoption and use of CMMI for process improvement and benchmarking.
  • Chapter 7, "A CMMI Case Study: United Space Alliance, LLC," describes the real-life experiences of an organization as it prepared to adopt CMMI. This chapter may help you plan your own organization's adoption of CMMI.

Part Two, "The Process Areas," contains 25 sections, one for each of the CMMI process areas.3 To facilitate your referring to them, these chapters are organized alphabetically by process area acronym. Each chapter contains descriptions of goals, best practices, and examples.

Part Three, "The Appendices and Glossary," consists of four information resources:

  • Appendix A, "References," contains references you can use to locate documented sources of information such as reports, process-improvement models, industry standards, and books that are related to CMMI.
  • Appendix B, "Acronyms," defines the acronyms used in CMMI.
  • Appendix C, "CMMI Project Participants," contains a list of people and their organizations who participated in the CMMI project. That project developed the models on which this book is based.
  • The "Glossary" defines the terms used in CMMI.
How to Use This Book

Whether you are new to process improvement, new to CMMI, or already familiar with CMMI, this book can help you understand why CMMI is the best model to use for improving your product life-cycle processes.

Readers New to Process Improvement

If you are new to process improvement or new to the CMM® concept, we suggest that you read chapter 1, "Introduction," and the case study in chapter 7 first. Chapter 1 will give you an overview of process improvement and explain what CMMI is all about. Chapter 7 will help you to see how CMMI can be used by an organization. When you read chapter 7 the first time, don't be concerned about understanding all the terminology or details. Just read it to get an overall feel for what's going on in the case study. Then, go back and read chapters 1 through 7. When you read chapter 7 again, after reading the balance of Part One, you will understand the details much better.

Next, skim Part Two to get a feel for the scope of the best practices contained in CMMI. Pay closest attention to the statement of purpose at the beginning of each section.

In Part Three, look through the references in Appendix A and select additional sources you think would be beneficial to read before moving forward with using CMMI. Read through the acronyms and glossary to become familiar with the language of CMMI. Then, go back and read the details of Part Two.

Readers Experienced with Process Improvement

If you are new to CMMI but have experience with other process-improvement models, such as the Software CMM or the Systems Engineering CM (i.e., EIA 731), you will immediately recognize many similarities.

We recommend that you read Part One to understand how CMMI is different from other process-improvement models, but you may want to read some of the sections more quickly than others. Read Part Two with an eye open for best practices you recognize from the models you have already tried. Identifying familiar material gives you a feel for what is new and what has been carried over from the model you already know.

Next, review the glossary to understand how some terminology may differ from that used in the process-improvement model you know. Many concepts will be repeated, but they may be called something different.

Readers Familiar with CMMI

If you have reviewed or used one of the CMMI models available on the SEI Web site, you will quickly recognize the CMMI concepts discussed and the best practices presented. The differences between this book and the SEI-released models are mainly found in Part One, "About CMMI."

Although the continuous and staged representations of the models' best practices are presented together in Part Two, no changes were made that affect the meaning or applicability of these best practices. In Part One, we added information about the benefits of process improvement and historical information about process-improvement models for readers new to process improvement or to the CMM, concept. We explained the vast similarities of the two representations reflected in the models and included detailed discussions of both capability levels and maturity levels and their importance in CMMI. To understand how the two representations have been formatted for Part Two, see the descriptions and illustrations of typographical conventions (Figures 2.2, 2.3, and 2.4) in chapter 2.

We also expanded the discussion of generic model components into a chapter that you will find more informative than what is found in the SEI-released models (see chapter 3). A chapter containing a case study of CMMI (chapter 7) was added to describe the real-life experience of an organization preparing to adopt CMMI.

In Part Three, "The Appendices and Glossary," we combined all terms and their definitions into the glossary, so that you can find definitions more quickly and easily. Terms are no longer addressed in a separate chapter in Part One.

As you read Part One, we recommend that you pay closest attention to chapter 3, "Process Institutionalization," and chapter 7, "CMMI Case Study: United Space Alliance, LLC." Review the format used in Part Two. This format helps you differentiate between the two representations.

Additional Information and Reader Feedback

You can find additional information from various other sources about CMMI, such as the background and history of the CMMI models, as well as the benefits of using CMMI models. --This text refers to an alternate Hardcover edition.

From the Back Cover

Many organizations use Capability Maturity Models® (CMMs®) to assess development and maintenance processes, implement improvements, and measure progress. Although consistent in purpose, these models differ in terminology and design--enough sometimes to cause conflict and confusion when used within the same organization. Addressing the need for a more coordinated approach, Capability Maturity Model Integration (CMMI®) provides a single framework for improvement in software engineering, systems engineering, integrated product and process development, and supplier sourcing.

This book is the definitive reference for the most current release of CMMI models. To use a CMMI model available on the SEI Web site, users must choose from among multiple models based on their organization's improvement needs. This book provides a single source for all CMMI model information. Readers can get started without having to select a model first--all of the choices are compiled in one place and explained in detail.

The book begins with background information needed to understand the content and structure of these integrated models and how to use them. A case study illustrates their implementation in a real environment. A variety of practical material, such as glossary and index, is also provided. The bulk of the book comprises the content of all CMMI models, covering the 25 process areas (PAs) that span the product life cycle, including detailed best practices.

All CMMI models have two representations. The continuous representation allows an organization to improve using selected PAs at different rates. The staged representation enables organizations to follow a predefined and proven improvement path using multiple PAs. Both representations are described so that readers will more clearly see the similarities and differences between the two representations and will be able to choose the right approach for their organization.

Whether you are new to CMMI or are already familiar with some version of it, this book is an essential resource for managers, practitioners, and process improvement team members who need to understand, evaluate, and/or implement a CMMI model. The ultimate objective of CMMI is integrating processes to improve products; this book contains everything you need to get that done.



0321154967B01232003 --This text refers to an alternate Hardcover edition.

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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 4.1 out of 5 stars  16 reviews
6 of 6 people found the following review helpful
4.0 out of 5 stars A wonderful yet dangerous Model July 20 2007
By John L. Dale - Published on Amazon.com
Format:Hardcover
Much like the King James Bible and the Anarchist's Cookbook this book is dangerous in the wrong hands. When used properly the Model is a highly effective tool for measuring organizational maturity and for developing an organizational maturity roadmap. In the wrong hands it can actually hurt an organization. Typically this harm is manifested either by process wonks who zealously accept the Model at face value rather than interpreting it for their organization or by senior management and sales reps who don't understand the model and see maturity levels only as a means for business winning. I think this is a great Model, just remember, if you are going to use it, make sure your organizational needs drive your interpretation of model and not the other way around. And for all that is good and Holy, please read the entire book (specifically the section on Process Components)!
4 of 4 people found the following review helpful
1.0 out of 5 stars I don't recommend this book Sept. 18 2010
By Edvin - Published on Amazon.com
Format:Hardcover|Verified Purchase
If you are a practitioner of CMMI, then this book can "possibly" serve as a desk reference;
otherwise, don't even think about using this book as a complementing reference.
All ideas are abstract at best.

Authors listen up: instead of 600+ pages of reference, make it a 1200 page book that has examples.
Can you imagine learning physics, math, or any other science/engineering activity without seeing an example.
Yes, CMMI doesn't tell you how to do "things"; however, as authors you should provide examples that will clarify the concept. Call it CMMI for dummies, with reall examples. Let me know if you come up with a better book; I'll happily review it to give positive feedback.

Readers, if you think I'm exaggerating; consider this example under "SP 1.2 Establish Process-Performance Measures" ...
"Examples of criteria used to select measures include the following:
* Visibility that the measures provide into the process performance
* Availability of the measures
* Extent to the which measures are objective..."

Seriously, does this information give you any insight about how you should proceed with restructuring your
organizational processes?

These examples remind me of undergraduate student work that try to
fill the whitespace with useless text to make the page longer.

My background: BS. in computer Science, MS. in Systems engineering, MS. in Business Administration, employed as a senior software engineer & transitioning into management. I'm currently working towards MS in software engineering; this was one of the required text books.
2 of 3 people found the following review helpful
5.0 out of 5 stars This is what I needed June 21 2008
By M. M. Livio - Published on Amazon.com
Format:Hardcover
Having read many reviews of the book, I was concerned as to whether it would meet my needs. It was just what I needed. Our organization is doing a gap analysis for an assessment in the near future. Although the book re-iterates the SEI web page texts, it also has very useful tips in the margins and throughout the book. I was able to quickly go through our gap analysis using the book as my guide (hey! maybe that's why "Guidelines" is in the title).
2 of 3 people found the following review helpful
5.0 out of 5 stars Super reference with notes!!! June 16 2008
By Processes - Published on Amazon.com
Format:Hardcover|Verified Purchase
I disagree with some of the other reviewers. Not only am I leading a project to set-up a CMMI Quality Program, but I am teaching a "newbee" to the quality world. The spec that SEI publishes is great and the notes included in this book are very informative to the new folks. I have the V1.1 and V1.2 texts and use them both on a regular basis when training and when working. Yeah to Mary Beth, Mike and Sandy!!!
2 of 3 people found the following review helpful
5.0 out of 5 stars CMMI Second Edition Jan. 15 2007
By Blue Jeeper - Published on Amazon.com
Format:Hardcover|Verified Purchase
Much easier to use than the first edition. Should be more helpful to a beginner to the CMMI process.
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