CMMI for Services: Guidelines for Superior Service (2nd E... and over one million other books are available for Amazon Kindle. Learn more
CDN$ 52.91
  • List Price: CDN$ 83.99
  • You Save: CDN$ 31.08 (37%)
Only 1 left in stock (more on the way).
Ships from and sold by Amazon.ca.
Gift-wrap available.
Quantity:1
Add to Cart
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

CMMI for Services: Guidelines for Superior Service (2nd Edition) Hardcover – Mar 9 2011


Amazon Price New from Used from
Kindle Edition
"Please retry"
Hardcover
"Please retry"
CDN$ 52.91
CDN$ 52.91 CDN$ 45.07

Join Amazon Student in Canada



Frequently Bought Together

Customers buy this book with CMMI for Development: Guidelines for Process Integration and Product Improvement (3rd Edition) CDN$ 52.91

CMMI for Services: Guidelines for Superior Service (2nd Edition) + CMMI for Development: Guidelines for Process Integration and Product Improvement (3rd Edition)
Price For Both: CDN$ 105.82

Show availability and shipping details


Customers Who Bought This Item Also Bought

NO_CONTENT_IN_FEATURE

Product Details



Inside This Book (Learn More)
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index
Search inside this book:

Customer Reviews

There are no customer reviews yet on Amazon.ca
5 star
4 star
3 star
2 star
1 star

Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 5 reviews
5 of 5 people found the following review helpful
An excellent reference book for the services model May 30 2011
By Keith M. Carey - Published on Amazon.com
Format: Hardcover Verified Purchase
If you are looking for an excellent reference book on the CMMI for Services model or are familiar with CMMI and not the latest model, then this is your book. As in previous versions the format is the same and the side tab colors make referencing certain topics easy to do. If you looking to perform or lead a group into the world of CMMI, then I highly recommend getting the print copy. Do not get the kindle since this is a book you will use as a active reference manual than a book to read.
3 of 3 people found the following review helpful
A reference guide for your process-improvement journey Aug. 24 2012
By Ben Linders - Published on Amazon.com
Format: Hardcover
As a long-time user of the CMM(I) models, I was pleased to see a book on CMMI for services (CMMI SVC). This third CMMI model addresses organizations that have service development, delivery, and support as their main business. In the introduction, authors Forrester, Buteau, and Shrum note that services now make up 80 percent of the world economy, so many companies can benefit from the CMMI SVC model.

CMMI for Services targets readers both new to and experienced with process improvement and CMMI. For those who are new to the CMMI approach, the book explains capability and maturity levels and how they manifest in CMMI SVC. It defines the process-improvement approach, including sponsorship, and the kinds of assessments available to help organizations determine their current performance and potential improvements. It includes Internet references to current information on lead assessors and additional training.

Process-area descriptions specific to services make it easy for readers with CMMI experience to understand how services differ from software development and acquisition (the two other endeavors for which capability maturity models exist). Discussions of service life cycles will help organizations manage the introduction, support, and removal of services. In addition, discussions of projects, service systems, service requests, and incidents show how the life cycles relate to each other, supporting organizations in developing, delivering, and managing services.

The book also includes a lot of information on how to deploy the CMMI SVC model. There's a whole chapter with 11 essays describing different cases studies, many of them in domains that haven't traditionally used CMMI. In fact, I see one of CMMI SVC's greatest benefits in helping to align IT services with non-IT domains, where so many IT applications and services are used.

The detailed process-area descriptions might overwhelm readers new to CMMI. However, once you become familiar enough with it, you'll start using this book as a reference guide. I found the relationship diagrams especially valuable. They show how the process areas support each other with two views: first, establishing and delivering services and, second, managing them. These two view help in understanding and deploying the process areas effectively.

Applying the well-known CMMI approach to services illuminates IT systems from the user perspective. Users want more than software or a system; they want services that help them do their work. This perspective has many benefits. CMMI for Services can help you get started in it and can also serve as a reference guide for your process-improvement journey.
Good book - fewer bugs. April 30 2014
By Luis V. Perales Lopez - Published on Amazon.com
Format: Kindle Edition Verified Purchase
As with most books that describe a model, reading only is not enough, but a good class companion. I took a 3-day class CMMI for Services class and had this "green book" as a reference, it became really useful and handy.
Useful as Supplement to Training Dec 17 2013
By Daniel2013 - Published on Amazon.com
Format: Hardcover Verified Purchase
This is a good text when used with instructor lead training. Purchased six weeks before the training and could not connect the dots. When the instructor set up the structure in class it all made sense. Not recommended without guidance or experience. This is not a beginner's text.
3 of 5 people found the following review helpful
Basic and essential resource for the appraisal June 24 2011
By Michel Moura Akamine - Published on Amazon.com
Format: Hardcover Verified Purchase
If you are interested in get CMMI for Services, this book is the basic reading, but without other support it will be very difficult to execute the process change on your company.


Feedback