Call Center Agent Retention and Turnover: The Best of Call Center Management Review [Paperback]

Paperback: 125 pages
Publisher: ICMI Press (International Customer Management (Aug 1 2002)
Language: English
ISBN-10: 0970950799
ISBN-13: 978-0970950796
Product Dimensions: 23.3 x 15.3 x 0.9 cm
Shipping Weight: 240 g
Amazon Bestsellers Rank: #2,559,750 in Books ( See Top 100 in Books )

L. Ahearn (Author), B. Bauer (Author), J. B. Kerwin (Author)

Available from these sellers.

Book Description

Publication Date: Aug 1 2002

To help you develop processes to retain your best agents, we’ve compiled this collection of articles filled with ideas, information and tools that will allow you to create an environment that inspires agents to stay and grow with your organization – and help you get the best possible ROI for your recruiting and training dollars.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } To help you develop processes to retain your best agents, we’ve compiled this collection of articles filled with ideas, information and tools that will allow you to create an environment that inspires agents to stay and grow with your organization – and help you get the best possible ROI for your recruiting and training dollars.