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Call Center Agent Retention and Turnover: The Best of Call Center Management Review [Paperback]

L. Ahearn , B. Bauer , J. B. Kerwin


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Book Description

Aug. 1 2002
To help you develop processes to retain your best agents, we’ve compiled this collection of articles filled with ideas, information and tools that will allow you to create an environment that inspires agents to stay and grow with your organization – and help you get the best possible ROI for your recruiting and training dollars.

Product Details

  • Paperback: 125 pages
  • Publisher: ICMI Press (International Customer Management (Aug. 1 2002)
  • Language: English
  • ISBN-10: 0970950799
  • ISBN-13: 978-0970950796
  • Product Dimensions: 23.3 x 15.3 x 0.9 cm
  • Shipping Weight: 240 g
  • Amazon Bestsellers Rank: #3,017,279 in Books (See Top 100 in Books)

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