Calming the Waters at Work: How to Deal with Workplace Conflicts [Paperback]

“Psychologist Ghislaine Labelle signed on as a crewmember on a sailing ship, and returned with priceless treasure in the form of a map showing how to create a more harmonious workplace.”
– Kenneth W. Thomas, Ph. D., co-author of the Thomas-Kilmann Conflict Mode Instrument and Introduction to Conflict and Teams and author of Introduction to Conflict Management

“First with a witness’ eye and then with an expert’s eye, Ghislaine Labelle knows exactly how to identify complex issues in conflict management and resolve them in an efficient way. Here at last is a book that takes us beyond the rhetoric and sets out a bold plan of action for actually addressing the roots of conflict management. Any HR professional or any manager that has to intervene with people needs read this book first.”

Normand Richard
Transcontinental Northern California - Newspaper Group Director
Organizational Development and Human Resources

“The conflicts and irritations in our life is the Universe telling us that we are out of alignment with what is fully possible. In this highly practical and engaging book Ms. Labelle gives us insights into how we can insightfully turn our conflicts into positive productive energy.”
Ian Percy, author of Going Deep and The Profitable Power of Purpose

Ghislaine Labelle is an organizational psychologist, a speaker, and a consultant specializing in organizational health, conflict management, and team development. As a consultant and keynote speaker, she has worked with thousands of senior managers and human resources professionals in private and public sectors, such as education, health care, financial and services. This
book was first published in French (2005) and won the « Quebec Business book award » (Prix du livre d’affaires in Quebec) in 2006 for the best human resources management book. She is also the author of « Une équipe du tonnerre » A Winning Team.