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Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT [Hardcover]

Paul Marciano

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Book Description

July 5 2010
Advance praise for Carrots and Sticks Don't Work:

"Paul Marciano provides a wealth of prescriptive advice that absolutely makes sense. You can actually open the book to any chapter and gain ideas for immediate implementation." -- Beverly Kaye, coauthor of Love 'Em or Lose 'Em

"This book should be in the hands of anyone who has to get work done through other people! It's an invaluable tool for any manager at any level." -- John L. Rice, Vice President Human Resources, Tyco International

"Carrots and Sticks Don't Work provides a commonsense approach to employee engagement. Dr. Marciano provides great real-world insights, data, and practical examples to truly bring the RESPECT model to life." -- Renee Selman, President, Catalina Health Resources

"The RESPECT model is one of the most dynamic, engaging, and thought-provoking employee engagement tools that I have seen. Dr. Marciano's work will help you provide meaningful long-term benefits for your employees, for your organization, and for yourself." -- Andy Brantley, President and CEO, College and University Professional Association for Human Resources

"This book provides clear advice and instruction on how to engage your team members and inspire them to a higher level of productivity, work satisfaction, and enjoyment. I am already utilizing its techniques and finding immediate positive changes." -- Robert Roth, Director, Accounting and Reporting, Colgate Palmolive Company

The title says it all: Carrots and Sticks Don't Work.

Reward and recognition programs can be costly and inefficient, and they primarily reward employees who are already highly engaged and productive performers. Worse still, these programs actually decrease employee motivation because they can make individual recognition, rather than the overall success of the team, the goal. Yet many businesses turn to these measures first—unaware of a better alternative. So, when it comes to changing your organizational culture, carrots and sticks don’t work!

What does work is Dr. Paul Marciano's acclaimed RESPECT model, which gives you specific, low-cost, turnkey solutions and action plans-- based on seven key drivers of employee engagement that are proven and supported by decades of research and practice—that will empower you to assess, troubleshoot, and resolve engagement issues in the workplace:

  1. Recognition and acknowledgment of employees' contributions
  2. Empowerment via tools, resources, and information that set employees up to succeed
  3. Supportive feedback through ongoing performance coaching and mentoring
  4. Partnering to encourage and foster collaborative working relationships
  5. Expectations that set clear, challenging, and attainable performance goals
  6. Consideration that lets employees know that they are cared about
  7. Trust in your employees' abilities, skills, and judgment

Carrots and Sticks Don't Work delivers the same proven resources and techniques that have enabled trainers, executives, managers, and owners at operations ranging from branches of the United States government to Fortune 500 corporations to twenty-person outfits to realize demonstrable gains in employee productivity and job satisfaction.

When you give a little RESPECT you get a more effective organization, with reduced turnover and absenteeism and employees at all levels who areengaged, focused, and committed to succeed as a team. In short, you get maximum ROI from your organization's most powerful resource: its people!

Frequently Bought Together

Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT + Employee Engagement 2.0: How to Motivate Your Team for High Performance (a Real-World Guide for Busy Managers) + The Art of Engagement: Bridging the Gap Between People and Possibilities
Price For All Three: CDN$ 51.01

Some of these items ship sooner than the others.

Product Details

Product Description

About the Author

Paul Marciano, Ph.D. is an entrepreneur, consultant, speaker, and president of Whiteboard, a human relations consulting firm committed to helping organizations cultivate, manage, and grow their human potential. Dr. Marciano earned his master’s and doctorate degrees in clinical psychology at Yale University and has served on the faculties at Davidson College and Princeton University.

Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Index
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Customer Reviews

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Most Helpful Customer Reviews on (beta) 4.9 out of 5 stars  112 reviews
21 of 22 people found the following review helpful
5.0 out of 5 stars Terrific Resource Sept. 25 2010
By John Chancellor - Published on
At some level, most managers and employers understand that their business success is dependent on their relationship with their employees. Some even acknowledge this concept with slogans such as, "Our employees are our most important asset."

Despite knowing the importance of fully engaged employees, most managers/owners fall short of actually achieving their goal. One of the major reasons is they worked their way up the corporate ladder where the carrot/stick management style is the accepted wisdom. Most have been lead to believe that incentives increase desired behavior and punishment is in order for unacceptable behavior.

Paul Marciano has written a very compelling case for much more effective approach. The title gives you the first premise of the book. Carrots and Sticks Don't Work. To prove his point, he gives 20 reasons why they don't work. These reasons are well thought out and backed up by psychological study of human behavior.

At times it is fairly easy to talk about what doesn't work. But Marciano does not stop at what does not work. Based on his experience in the field, he has developed a system that works. He calls this the RESPECT Principles.

The RESPECT Principles are based on what motivates individual to become fully engaged in their work. The individual components of the RESPECT Model are: Recognition, Empowerment, Supportive Feedback, Partnering, Expectations Consideration and Trust.

He devotes a chapter to each of the components of the model. The basic format of each chapter is an introductory discussion, a self-assessment quiz, stories from the trenches and specific tips on how to implement the concepts discussed.

The book is exceptionally well written. It is easy to read and understand. The writing is conversational style and flows smoothly. The concepts are discussed in sufficient detail with actual examples of what works, why it works and where you might encounter problems.

I have worked with hundreds of small business owners and most are following the carrot and stick management style. And the biggest complaint I hear from these small business owners concern their employees and problems motivating and dealing with them. In my opinion they would all immediately improve their business if they would read and implement the concepts in this book.

If your job involves dealing with employees, I urge you to get a copy of this book. Since the concepts probably represent a total shift in perspective toward your employees, you will need to keep this handy and refer to it often.

It is an excellent resource and it will greatly improve your relationship with your employees. I believe the last sentence of the book says it all, "If you want the most out of your people, treat them with respect and they will respect and do more for you."
11 of 12 people found the following review helpful
5.0 out of 5 stars Best Business Book of the Year July 10 2011
By Jimmy Lee - Published on
Jim Collins (Good to Great) and Larry Bossidy (Execution: The Discipline of Getting Things Done) are the best there is on leadership, runing a business, and getting thing done. Dr. Paul Marciano (Carrots and Sticks Don't Work) approaches their level on showing you how to manage people. This book is that good!

If you are a manager (at any level) and have employees that report to you, then you need this book. Whether you are the CEO of a Fortune 500 company or the assistant manager of a Subway franchise, you will benefit greatly by reading this book.

This is much more than a vague "how to" book that speaks in generalities and offers flimsy examples. This is a "what to do, step-by-step" book that gives you dozens and dozens of real world examples of building employee engagement. In this book you will learn the RESPECT model for building cohesive teams of fully engaged employees. The R in RESPECT stands for Recognition. You will discover why it is important to recognize employees for their contributions, the most important and meaningful form of recognition, how to get the behavior you want, how to create the most important and valuable employees a business can have, building enthusiasm, the best ways to use praise and positive feedback, and many other ways to use recognition to build employee engagement.

By the time you finish this book you will be fully versed on each area of the RESPECT model. I have put this book to test in the real world and I have found in lacking in nothing. I have been in mid-level management for 20 years and have been through the best of what the MIT Sloan School of Management MBA program has to offer, and this book has more practical, real-world advice on employee engagement. The MBA program is great for how to run a business, but Dr. Paul knows best on how to manage people.
7 of 7 people found the following review helpful
5.0 out of 5 stars The Most Importtant Book On Worker Safety of the 21st Century July 9 2011
By Philip LaDuke - Published on
The most important book on worker safety of the 21st century may well have already been written, and it's not a book about safety. Dr. Paul Marciano's book, Carrots and Sticks Don't Work: Build a Culture4 of Employee Engagement with the Principles of RESPECT is well written, accessible, organized and useful.

Dr. Marciano's chapter that summarizes basic psychology alone is worth the purchase price. Anyone who is responsible for building a functional corporate culture, or repairing a dysfunctional culture; is an HR professional; or plays a role in worker safety should not only read this book, but also keep it on a shelf above there desk where they can reference it easily and often.

Kudos and thank you to Dr. Marciano for this important and timely work.

Phil La Duke
Contributing Editor, Fabricating & Metalworking Magazine
Regular Contributor, Facility Safety Management magazine
Associate, Rockford Greene International
3 of 3 people found the following review helpful
5.0 out of 5 stars Brilliant April 29 2013
By Christina - Published on
Five stars are not enough to convey how remarkable, innovative, and tactful Paul Marciano is as he shares his brilliance with readers in 'Carrots and Sticks Don't Work'. The benefits of engagement, not only to the business, but its people, are evident and astounding.
It's one thing to understand engagement - It's another to cultivate and nurture it. Marciano is clear in how to apply the concepts when he brainstorms ways in which the RESPECT model may be implemented. THIS is what supports leaders to move from comprehension to action - key in encouraging a culture of employee engagement.
Absolutely brilliant!
2 of 2 people found the following review helpful
5.0 out of 5 stars Required for Leaders! March 22 2011
By GREG SLAMOWITZ - Published on
Format:Hardcover|Verified Purchase
Excellent, quick read. This is a must read for anyone in a leadership role or anyone aspiring to a leadership role (which, I think, will happen if you follow and practice the book's advice). Well done, Paul. I am looking forward to your RESPECT lecture/presentation.

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