- Paperback: 192 pages
- Publisher: Longman (Oct 25 1993)
- Language: English
- ISBN-10: 0582098238
- ISBN-13: 978-0582098237
- See Complete Table of Contents
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Product Description
Product Description
This is a collection of accessible case studies in leisure management, highlighting good practice in a variety of contexts together with some aspects of problem-solving and decision-making. The text maintains a balance between descriptive material and analysis, giving insight into how other establishments deliver their services. Some of the aspects covered include: operational elements, customer service, training/staff development, the stiving for excellence, and market research.
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