I preordered Catherine "Love Is Over" Deluxe Edition from Amazon.ca back in May. I was absolutely enthralled with the game and wanted to guarantee my copy with all bonuses included. The shipping date came - nothing. I waited for a few days - nothing. The Catherine Deluxe Editions sold out from all my local gaming stores, but I still waited - nothing. After all, I'd preordered to ensure I'd be receiving a copy! Then I receive an email from Amazon.ca that they're still "trying" to obtain my order, but that I should probably cancel. Here I am, a week after release date, with no copy of the game I'd preordered from Amazon, and no copies left anywhere in the city. If preordering through Amazon.ca did anything, it was ruin my chance of getting a Deluxe Edition!
Calling customer service provided no help. The representative I spoke to said I should try buying through one of Amazon.ca's third-party sellers. Yeah, thanks - those sellers have only doubled their prices after Amazon.ca's screwup.
I will never, ever preorder games from Amazon.ca again. Too bad, too - I guess my business for Dark Souls, Disgaea 4, and ICO/Shadow of the Colossus will be going elsewhere. Thanks to Amazon.ca, I still haven't been able to play this wonderful game and missed out on my Deluxe Edition.