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The Certified Manager of Quality / Organizational Excellence Handbook
 
 
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The Certified Manager of Quality / Organizational Excellence Handbook [Hardcover]

editor Russell T. Westcott (Author)
List Price: CDN$ 160.77
Price: CDN$ 101.15 & this item ships for FREE with Super Saver Shipping. Details
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Product Details

  • Hardcover: 672 pages
  • Publisher: ASQ Quality Press; 3 Har/Cdr edition (Aug 1 2005)
  • Language: English
  • ISBN-10: 0873896785
  • ISBN-13: 978-0873896788
  • Product Dimensions: 25.7 x 17 x 4.6 cm
  • Shipping Weight: 1.5 Kg
  • Amazon Bestsellers Rank: #73,320 in Books (See Top 100 in Books)

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Product Description

Product Description

Management of quality continues to play a significant role in organizations as they struggle to deal with ever increasing complexities and challenges in our fast-paced world. Business success depends on their ability to use a wide range of information to define, plan, implement, and control a variety of complex, interdependent tasks using a finite set of data and decreasing resources. Organizations must develop the critical knowledge, interpersonal skills, technical tools, and management techniques needed in today’s evolving workplace environment.

This handbook provides comprehensive guidance for process improvement, describes tools and techniques to drive change, emphasizes sound management principles that have relevance even beyond the quality field, and can be a primer for new leaders and a go-to manual for experienced professionals.

In addition to being a peerless reference on quality management, this is the most comprehensive preparatory guide for the ASQ Certified Manager of Quality/Organizational Excellence exam. Included in appendices are the newly updated Body of Knowledge, an extensive glossary of terms, a list of additional references for further study, and (on an accompanying CD-ROM) 150 multiple-choice practice exam questions, a constructed response practice exam question with examples of responses, and seven other constructed response questions that can be used for practice.


COMMENTS FROM CUSTOMERS

Average Customer Rating:image (5 of 5 based on 2 reviews)

"I used this book to study for (and PASS!) the CMQ/OE exam in 2008. The book contains everything you need to know to pass the exam. I am reviewing the same book to recertify this October. Great learning tool!"

  • A reader in Crestview, Florida

    "Magnificent book. The information throughout it can be applied to any corporate enterprise or project. Written in a practical, easy to understand way that benefits both laymen and professionals alike. 5 stars, no doubt."

  • A reader in Orlando, Florida

    • Inside This Book (Learn More)
    First Sentence
    It's appropriate that a book on the management of quality begin with the subject of leadership. Read the first page
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    Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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    Most Helpful Customer Reviews on Amazon.com (beta)
    Amazon.com: 5.0 out of 5 stars (4 customer reviews)

    16 of 16 people found the following review helpful
    5.0 out of 5 stars Read and Use this Book!, Feb 13 2008
    By M. Henderson "QA 2 the Max" - Published on Amazon.com
    Amazon Verified Purchase(What's this?)
    This review is from: The Certified Manager of Quality / Organizational Excellence Handbook (Hardcover)
    I bought the Handbook for a class 2 months before taking the ASQ CMQ/OE exam. This was not enough time to digest this book. I wish I'd been handed this book (or an earlier version) when I started in quality and been told to READ IT! Over the past 10 years I've heard all sorts of topics found here, like what a quality manager is supposed to do, different techniques, etc. They're all here with references on where to go for more information. Ever needed a perfect explanation for a qualtiy topic? It's in there! This is a must for the quality professional's bookshelf! But just don't leave it there on the shelf, READ IT and USE IT!

    1 of 1 people found the following review helpful
    5.0 out of 5 stars Bible for management, Sep 1 2011
    By K. Wong - Published on Amazon.com
    Amazon Verified Purchase(What's this?)
    This review is from: The Certified Manager of Quality / Organizational Excellence Handbook (Hardcover)
    I bought this book for an online class I took. I have not read many other management book yet, but the author presents the content in a clear and concise way. I have not finished reading the book from front to back, but I will recommend this book to anyone.

    I wish I will get a digital copy when I purchase the book as it's pretty heavy.

    5.0 out of 5 stars Very much aligned to CMQ/OE BoK, Oct 13 2011
    By Srini Kannappan, Ph.D "Srini" - Published on Amazon.com
    This review is from: The Certified Manager of Quality / Organizational Excellence Handbook (Hardcover)
    This book addresses some portions in very detail that QCI primer left behind. Very good read and a good book to have in the office shelf.
    › Go to Amazon.com to see all 4 reviews  5.0 out of 5 stars 

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