1 of 1 people found the following review helpful
on May 14, 2009
Very straight forward with good explanations and has a ton of very useful tools. Obviously thought of highly given it was used as the reference for the coaching course I took. The only downside is that the course I took really heightened my understanding in a way the book never could have, which I suppose is true of all courses and shouldn't detract from this being the go to reference.