- Hardcover: 256 pages
- Publisher: Harvard Business Press; 1 edition (July 1 1994)
- Language: English
- ISBN-10: 0875845622
- ISBN-13: 978-0875845623
- Product Dimensions: 24.3 x 16.5 x 2.7 cm
- Shipping Weight: 694 g
- Amazon Bestsellers Rank: #1,511,014 in Books (See Top 100 in Books)
- See Complete Table of Contents
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Product Details |
Product Description
Product Description
Comprising the most authoritative articles and interviews on quality service from the Harvard Business Review, Command Performance focuses on four major areas: tailoring a service strategy, the art of quality service delivery, delivering quality service in the public sector, and linking service and profit. The contributors provide a range of timely, specific, and practical insights into what it takes to deliver quality service profitably and competitively. For the organizations highlighted in this collection, excellent service is the cornerstone of their business success--it not only requires a commitment to satisfying external customers but also to developing internal systems and structures that reward employees for this commitment. A Harvard Business Review Book.
Book Info
Discusses the art of delivering quality service. Effectively integrates cutting-edge thinking on successful service delivery with experiences from real companies. DLC: Customer service.
Inside This Book
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First Sentence
A large food and lodging company creates and staffs more general management jobs than any ten manufacturers of comparable size. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
A large food and lodging company creates and staffs more general management jobs than any ten manufacturers of comparable size. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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