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This book is very handy, but one should not underestimate the impact that the lack of structure has. After reading the book, you will be overwhelmed by the redundancy and repitition. Yes the book is filled with handy tips, but in the end, that is all they are tips, which treat the symptoms of bad communication; NOT THE CAUSES. Without a structure, explaining the root causes, some tips are contradictory, some say the same thing in a different way and in the end one is stuck with a huge volume of data, but little information. I am afraid the scope of this book works against it, not for it.
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on May 10, 2013
a lot of material here to take in. its more like an encyclopaedia of communication skills.
a good book to have at your disposal, but not a quick read.
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