on December 20, 1999
This book is very handy, but one should not underestimate the impact that the lack of structure has. After reading the book, you will be overwhelmed by the redundancy and repitition. Yes the book is filled with handy tips, but in the end, that is all they are tips, which treat the symptoms of bad communication; NOT THE CAUSES. Without a structure, explaining the root causes, some tips are contradictory, some say the same thing in a different way and in the end one is stuck with a huge volume of data, but little information. I am afraid the scope of this book works against it, not for it.