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Communicating Effectively For Dummies [Paperback]

Marty Brounstein (Author)

4.4 out of 5 stars See all reviews (5 customer reviews)

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Product Details

Paperback: 384 pages
Publisher: For Dummies; 1 edition (April 1 2001)
Language: English
ISBN-10: 0764553194
ISBN-13: 978-0764553196
Product Dimensions: 23.5 x 18.8 x 2.2 cm
Shipping Weight: 748 g

Average Customer Review: 4.4 out of 5 stars See all reviews (5 customer reviews)

Amazon Bestsellers Rank: #9,154 in Books (See Top 100 in Books)
- #6 in Books > Health, Mind & Body > Psychology & Counseling > By Topic > Intelligence
- #18 in Books > Business & Investing > Skills > Running Meetings & Presentations
- #19 in Books > Business & Investing > Organizational Behaviour > Workplace

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Product Description

Communicating Effectively For Dummies shows you how to get your point across at work and interact most productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations.

Whether you’re the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to:

Learn how to become an active listener
Accentuate the positive in negative situations
Find win-win solutions for conflicts
Stay on track when writing e-mails and letters
Handle presentations, interviews, and other challenges
Speak forcefully and assertively without alienating others

Management consultant Marty Brounstein — author of Handling the Difficult Employee and Coaching and Mentoring For Dummies — gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, Brounstein covers all the angles:

Becoming aware of your own assumptions
Dealing with passive-aggressive communicators
What to say to help someone open up to you
Communicating through eye contact and body language
Maintaining a positive attitude
Dealing with sensitive issues
Effective conflict resolution models
When to use e-mail, the phone, or a face-to-face meeting
Dealing with angry customers
Coaching your staff to communicate better

In today’s high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. Knowing what to say and how to say it, as well as being a good listener, can often be the difference between getting ahead and just getting by. This handy, friendly guide shows you how to avoid common conflicts and make your voice heard in the office.

Book Info

(IDG Books Worldwide) A friendly guide to effective communication, showing readers the value and the efficacy of good communication skills. Shows how to become an active listener, how to speak assertively and accentuate the positive, how to resolve conflicts in a mutually beneficial way, and how to make presentations and handle interviews. Softcover.

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First Sentence
Who needs to communicate effectively with others to be successful at work? Read the first page

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5 Reviews

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Average Customer Review

4.4 out of 5 stars (5 customer reviews)

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1 of 1 people found the following review helpful

5.0 out of 5 stars Communicating Effectively For Dummies, July 18 2006

Phillip Bastians "Phillip" (Canada) - See all my reviews

This review is from: Communicating Effectively For Dummies (Paperback)

I found this book very useful. Lots of excellent information read learn & apply in all situations.

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1 of 1 people found the following review helpful

2.0 out of 5 stars Good Reference but Keep your common sense, Sep 7 2003

By A Customer

This review is from: Communicating Effectively For Dummies (Paperback)

In the last two years my company has been using Mr. Bounstein's advice to develop various management tools. "Communicating Effectively" has been a corner stone of new policies and everyone has been required to read the book. It is a decent one stop reference when you want to review your communication skills.

While supervisors and low level manages are working better, the Sr. Staff is utilizing the author's tools in a micromanagement-fest. For example, the review process has become a long drawn out process that requires several hours a week for the employee to revise their personal "assignment sheet". At the end of every three months you then have the employee summarize all their previous tasks for time, issues, schedule, etc. The quarterly review takes about 2 weeks with several cycles of review and rewriting with Sr. Staff members. Every detail is gone over and over. It is not uncommon to loose a week of productivity.

Read the book but maintain some common sense about how you apply the information.

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1 of 1 people found the following review helpful

5.0 out of 5 stars A Very Useful Book, Aug 20 2003

By A Customer

This review is from: Communicating Effectively For Dummies (Paperback)

This is a great book with a wealth of very useful information. As a project manager, communicating is a large part of my job. This book will definitely make my life a lot easier -- especially the chapters on conflict resolution.

I wish I had bought this book 2 years ago, when it first came out -- I could have avoided a lot of headaches.

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Most recent customer reviews

5.0 out of 5 stars Communications Made Simple
With this book, Marty Brounstein breaks down communications into bite-size morsels that are easily digested. Read more

Published on Mar 8 2002 by dave_in_sv

5.0 out of 5 stars Top-notch title on effective communication
I really liked this book. One of the rare "for dummies" books that is low on fluff and high on substance. Read more