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Communication Breakthrough: Instruments for Success : A Handbook for Dentists and Their Staff [Paperback]

Peter A., Ph.D. Glaser (Author), Susan R., Ph.D. Glaser (Author)
2.0 out of 5 stars  See all reviews (1 customer review)

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2.0 out of 5 stars REVIEW April 14 2010
By M. Vo
I purchased this book thinking that it would focus on how to communicate effectively with our patients. However, it is more about how to solve conflicts with our staff. I would resume this book as:
1- Tell your staff member what happened.
2- Tell them how you feel about it.
3- Suggest a solution or a way they could have handled the situation more appropriatly.
I think the way you solve conflicts in a dental office depends on your personnality and common sense.
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