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Conflict Resolution [Paperback]

Daniel Dana (Author)

4.8 out of 5 stars See all reviews (4 customer reviews)

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Product Details

Paperback: 169 pages
Publisher: McGraw-Hill; 1 edition (Dec 13 2000)
Language: English
ISBN-10: 0071364315
ISBN-13: 978-0071364317
Product Dimensions: 23 x 15.1 x 1.4 cm
Shipping Weight: 249 g

Average Customer Review: 4.8 out of 5 stars See all reviews (4 customer reviews)

Amazon Bestsellers Rank: #64,470 in Books (See Top 100 in Books)
- #43 in Books > Business & Investing > Management & Leadership > Quality Control
- #43 in Books > Professional & Technical > Business Management > Management & Leadership > Quality Control

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Book Info

A text for today's business manager, with clear definitions of conflict management terms and jargon. Offers tips for being smart when managing conflict, how-to hints and practical advice for avoiding mistakes, and case studies and examples showing how others have managed conflict. Softcover.

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Customer Reviews

4 Reviews

5 star:		(3)
4 star:		(1)
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Average Customer Review

4.8 out of 5 stars (4 customer reviews)

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5.0 out of 5 stars Conflict Resolution, April 17 2004

B. Viberg "Alex Rodriguez" (New York, NY United States) - See all my reviews
(REAL NAME)

This review is from: Conflict Resolution (Paperback)

Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
Successful management depends on the ability to manage conflicts, quickly and effectively. This book provides hands-on information for communicating with employees, disciplining and even terminating employees.
1. What's a Conflict? 2. So What if There's a Conflict? 3. How to Resolve Any Conflict. 4. How to Resolve a Conflict Between Others. 5. How to Resolve a Conflict Between Yourself and Another. 6. How to Resolve Team Conflict. 7. How to Mediate All the Time to Prevent Conflicts. 8. Strategic Management of Organizational Conflict.

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5.0 out of 5 stars Handy book for resolving conflicts., Dec 11 2001

Nathan Cumar (Franklin Park, New Jersey United States) - See all my reviews
(REAL NAME)

This review is from: Conflict Resolution (Paperback)

This book gives the main points in simple language that anyone can understand. Further all the points and key terms a mediator needs to remember are hightlighted and enclosed in boxes on the relevant pages.

All points are explained with examples and simple cases.

I recommend this book for all who prepare for examination. This is a good book for quick reference.

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5.0 out of 5 stars Usable information, May 22 2001

Ben Adkins (Fort Worth, TX USA) - See all my reviews

This review is from: Conflict Resolution (Paperback)

I found this book to be of tremendous value. Conflict Resolution is an easy to read resource that is full of practical information that can be applied immediately on the job. It is not only a must-have for managers and supervisors, but also an essential resource for anyone who would like to have more effective relationships and live a conflict free life. Daniel Dana writes with a friendly and often humorus style and it is clear that he has a vast knowledge of this topic. He has a great ability to take a complex subject and make it simple and easy to use with specific "how-to" steps, and that really makes this book valuable to me. I have now successfully used the resolution approaches outlined in this book both in my profession as a consultant and trainer, and in a family conflict situation that was causing a lot of pain. Additionally, the ideas in this book have worked for me in both one-on-one conflicts and group conflicts. The bottom line - this works.

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Most recent customer reviews

4.0 out of 5 stars Don Blue
I found it a as must have for managers, especially new managers. It give a simple easy to use method of dealing with conflict. Can be used in your job, community, and hope.

Published on Jan 31 2001