14 of 14 people found the following review helpful
5.0 out of 5 stars
Quantitative, yet qualitative employee satisfaction approach, April 6 1999
By A Customer - Published on Amazon.com
This review is from: Contented Cows Give Better Milk: The Plain Truth about Employee Relations and Your Bottom Line (Hardcover)
I have read hundreds of management books and found "Contented Cows" to be one of the most enlightening and refreshing, yet statiscally valid approaches to improving performance and productivity through improved employee relations. As a fellow management consultant, I like the way this book depicts the importance of creating a "healthy" environment starting at the top of the organization, yet at the same time showing ways that a front-line manager can make a grass roots change initiative.. I like your "No Excuse" type of mentality. I am a facilitator for accountability at all levels, and this book hits it right on the head. Thanks Richard and Bill for the fascinating and effective ways in which you present your methodologies for change.
7 of 7 people found the following review helpful
5.0 out of 5 stars
These cows make horse sense, Mar 26 2001
By Steve Williford - Published on Amazon.com
This review is from: Contented Cows Give Better Milk: The Plain Truth about Employee Relations and Your Bottom Line (Paperback)
This book makes the case once and for all - when you treat your employees right, you make more money.
Catlette and Hadden have done a masterful job of looking at the bottom line of companies that do a world class job of taking care of their companies. Then they compare that to companies who don't. The result is very clear. The "contented cow" companies make more money. A lot more.
I like the fact that the book contains that kind of data. But I also like the stories the authors tell which bring the data to life.
The book is a good read, and makes a world of difference around the work place.
This book is written in a great style and reflects the candid, slightly business-irreverant style of the authors. It's no wonder that companies order this book by the box and that companies like Chick-fil-A use it for their training.
6 of 6 people found the following review helpful
5.0 out of 5 stars
Contented Cows Give Better Milk, Mar 26 2001
By Sherrie - Published on Amazon.com
This review is from: Contented Cows Give Better Milk: The Plain Truth about Employee Relations and Your Bottom Line (Paperback)
As the current manager of a retail establishment, I found this book honest, enlightening, educational and very easy to read. It is the perfect "manual" for improving one's self and the way one interacts with their employees. I have read this book twice to help remind me of the simple practices that make a working environment stronger. I strongly recommend this book to anyone who has the courage to honestly look at themselves and to make changes for the better.