- Paperback: 336 pages
- Publisher: Blackwell Publishing, Incorporated; illustrated edition edition (April 1 1995)
- Language: English
- ISBN-10: 1557864713
- ISBN-13: 978-1557864710
- Product Dimensions: 22.4 x 15.4 x 2 cm
- Shipping Weight: 481 g
- Amazon Bestsellers Rank: #840,595 in Books (See Top 100 in Books)
- See Complete Table of Contents
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Product Details |
Product Description
From Library Journal
Many view the concept of reengineering-the rethinking and radical redesign of business processes to achieve dramatic improvements in performance-as the model necessary to improve the productivity and competitiveness of American industry in today's global economy. This latest offering on reengineering by Cross, John J. Feather, and Richard Lynch (coauthor, with Cross, of Measure Up! Yardsticks for Continuous Improvement, Blackwell, 1991) focuses on the design and planning processes. Topics covered include customer analysis, self-study, identifying and designing new processes, and implementing the changes. Included are models and templates for use in the redesign process and short case studies to illustrate the changes. This work should be purchased in conjuction with Michael Hammer and James Champy's Reengineering the Corporation (HarperBusiness, 1993). Recommended for all business collections.
Gary W. White, Pennsylvania State Univ., Harrisburg
Copyright 1994 Reed Business Information, Inc.
Gary W. White, Pennsylvania State Univ., Harrisburg
Copyright 1994 Reed Business Information, Inc.
Book Description
This text argues that the re-engineering movement of today improves on the prevailing wisdom of traditional business models and is driven by expectations and a pursuit of excellence beyond the capabilities of current business theory and practice. After re-examination of customer needs, industry, markets and technology, business leaders must impart a clear vision and perspective on meeting needs in the market-place with new processes. This book is designed for executives and managers who need to redesign business systems and organizations that are fundamentally out of touch with market realities.
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First Sentence
The first shot in the reengineering revolution has been fired. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
The first shot in the reengineering revolution has been fired. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
5.0 out of 5 stars (2 customer reviews)
1 of 1 people found the following review helpful
5.0 out of 5 stars
The best handbook, April 20 2000
By NealB - Published on Amazon.com
This review is from: Corporate Renaissance: The Art of Reengineering (Paperback)
The book is crisply written, and gives some remarkably clear insights and advice on reengineering. It also provides some useful, applicable tools (process maps, LP diagrams) to make an effort more effective. Advice includes service quality design, organizing a reengineering effort, and implementation. All is invaluable.I stongly recommend this book.
5.0 out of 5 stars
Still waiting for your next book, Feb 22 2000
By Chambo "Dan Chamberlain" - Published on Amazon.com
This review is from: Corporate Renaissance: The Art of Reengineering (Paperback)
Where's the great editorals from some leading authors and experts in the field ? Just started to re-read. Great stuff for those spearheading a re-engineering project. Still awaiting your next text/book from the trio of Kelvin, Rich and John.
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