My wife bought this for our 7-year-old daughter who is obsessed with Star Wars. It was a Christmas present and excitement was high. Unfortunately, the joy came to a grinding halt when it came time to create her own character via the Crayola website.
I am a savvy Mac user with a new-ish Mac Mini with the latest updates and OS. After uploading a photo and customizing her character using the site's non-intuitive Flash interface, the Save process would not complete. The progress bar kept changing stripes for 20 minutes before we gave up. This was in Safari browser. Quit and tried again in Safari with same non-results. Then switched to Firefox and got the same thing. Eventually, we were able to customize one of the existing characters and save it in Firefox. Keep in mind we did NOT use the photo upload feature that is at the heart of the product's "cool-ness".
Note: The photo upload feature is a fraud. It doesn't digitize your child's photo to mimic his/her likeness. All it does after uploading, resizing and rotating a photo is launch you into the same select-a-face/hair/feature that you get if you didn't upload. Maybe the system identifies a few facial features to start the template, but I didn't notice it.
Later in the day, I tried from my work Macbook Pro (which has the same updates and OS). Tried with a different photo with Safari with no luck. But using Firefox on PRIVATE BROWSING MODE I was eventually able to use the character created earlier to create the coloring books. You have the option to customize certain pages, but it is tedious and saving the modifications isn't guaranteed. After one "customized" book, I chose to Skip to Print for the remaining five.
The process of Saving the books to PDF was (surprise, surprise) problematic, too. This is the process: Choose character > Choose Book > Select Print > Save the Book > Launches new window > Firefox saves the file as an .aspx file instead of a PDF > Go to saved file and change name to XXXX.pdf > Success! And if you may have to reload your browser window in between each book saved. Ugh.
Final issue: The character creation tool gives you a Boy/Girl choice. However, in the printed pages it says "him." My daughter crossed it out and wrote "her."