- Paperback: 317 pages
- Publisher: Silver Lake Publishers (Jan 25 1996)
- Language: English
- ISBN-10: 1563431491
- ISBN-13: 978-1563431494
- Product Dimensions: 28 x 21.8 x 2 cm
- Shipping Weight: 680 g
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Product Details |
Product Description
Product Description
A grass-roots approach to implementing a client link or nexus in customer service, eventually turning customers into repeat clients. Part of Merritt's Taking Control Series.
Ingram
Continuing Silver Lake's "Taking Control" series, this book offers businesspeople a practical guide to improving their customer service operations. Using case studies and interviews, author Jack Burke shows businesses how to use customer service to strengthen customer loyalty and promote the company as a whole.
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
5.0 out of 5 stars (2 customer reviews)
5.0 out of 5 stars
Great PRACTICAL Advice, Sep 27 2011
By Bubba Bubbinski - Published on Amazon.com
This review is from: Creating Customer Connections: How to Make Customer Service a Profit Center for Your Company First Edition (Paperback)
What separates this from books on the same subject is that it is full of sound, practical advice. Highly recommended.
1 of 2 people found the following review helpful:
5.0 out of 5 stars
Key ideas for a constant issue !, April 21 2000
By Arnaud Adam - Published on Amazon.com
This review is from: Creating Customer Connections: How to Make Customer Service a Profit Center for Your Company First Edition (Paperback)
Great book for customer service passionnate, I like the fact it provides self help forms. Lots of example, well chosen reminders. This book is a delight.
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