‘A major new study of creative labour. This is an important book that will become a classic in the field. Required reading for anyone interested in the nature, experience and quality of work in the media and cultural industries.’ − Rosalind Gill, Professor of Social and Cultural Analysis, King’s College London, UK
'This will be a model for others to emulate, in its clarity of thought and expression, thoroughness of analysis, and respect for the particularities of the lives it explores. I can only hope that it receives ample flattery of imitation by inspiring others to follow in its footsteps.’ − Larry Gross, Professor and Director, The Annenberg School for Communication & Journalism, University of Southern California
'Anyone interested in the so-called creative or cultural industries will find this book essential reading.' − Peter Golding, Professor and Pro-Vice Chancellor, Northumbria University, UK
‘Hesmondhalgh and Baker’s thorough and intelligent analysis of the nature and experience of work in television, magazine publishing and music, draws-out the characteristic features and the ambiguities of work inherent in these segments of the economy. Their close examination of the meaning of "good" and "bad" work takes the discussion onto another plane and makes the book of wide contemporary relevance across the economy as a whole.’ − John Storey, Professor of Human Resource Management at The Open University Business School, UK
"The power of this text rests largely on the authors’ decision to situate their rich, multimethod empirical research within a detailed and interdisciplinary framework of contested theoretical analyses… A detailed, insightful and stimulating analysis of experiences of creative labour in the cultural industries." – Work, Employment and Society
"Hesmondhalgh and Baker have produced a fascinating book that is greater than the sum of the parts. They socialise subjective experience. This creative transmutation of social theory and empirical evidence sets a high standard for further research." – Media, Culture and Society
"Through a thorough reading of the most authoritative philosophical and sociological literature on work, the authors convincingly establish the criteria of what is generally held as being "good work"… [T]he use of "emotional labour" – a concept that has gained a lot of currency in management and organization studies – is a brilliant demonstration of the authors’ capacity to borrow from different fields in meaningful ways." – Cultural Trends
"This is a valuable book in the way it successfully synthesizes theory and experience. Its final stance is one of social justice: not to understand creative labour in the service of creative industries boosterism, but its consideration of the distribution of good and bad work across societies." – International Journal of Cultural Policy
"Creative Labour represents, in many ways, the culmination of a number of theoretical and empirical investigations of cultural work….[It] is ambitious in scope and depth, rewarding the careful reader with a dazzling range of accounts of the daily working lives of ‘creatives’." – Cultural Sociology
"Hesmondhalgh and Baker analyse the quality of workers’ experiences in jobs in … the‘cultural industries’…. This emphasis on quality of work … make[s] the book an especially compelling contribution to the field" – Cultural Studies Review
"Though the authors’ sympathy clearly lies with the critical stance of cultural studies, the book is a worthy addition to scholarship on cultural sociology and the sociology of work." – Contemporary Sociology
"[A]n insightful contribution that effectively advances understanding of the experience of working in knowledge economy jobs". – Work and Occupations
David Hesmondhalgh teaches in the Institute of Communications Studies at the University of Leeds, where he is Professor of Media and Music Industries, Director of Research, and Head of the Media Industries Research Centre (MIRC). His publications include The Cultural Industries (2nd edition, 2007).
Sarah Baker is Lecturer in Cultural Sociology at Griffith University, Australia. She has previously held research fellowships at The Open University and University of Leeds, UK, and the University of South Australia. She is the author of numerous refereed journal articles and book chapters.