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Product Description
Product Description
The New York Times bestseller that changed the way millions communicate
“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People
“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
- Prepare for high-stakes situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
About the Author
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.
www.vitalsmarts.com
Inside This Book
(Learn More)
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Most helpful customer reviews
4.0 out of 5 stars
a little bit disappointed,
By
This review is from: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition (Paperback)
The tactics offered in the book are bit too general.Hopefully they can cater to people with various needs of crucial conversation toolkit
1 of 1 people found the following review helpful
4.0 out of 5 stars
You are not effectively communicating if you have not read this book!,
By Joanne H "Jo H" (Igloo land) - See all my reviews
This review is from: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition (Paperback)
Thanks for another great read from the 'crucial' family. I was a bit worried the second edition would be a repeat of the first but it is not; it is even better! You can see a refreshing confidence in the way it was written, it is no longer pitched as something that may work, it does work, and the writing style says 'get with the program'. With the theories supported with a few more years of data, the concepts though still 'hoakey' - start with heart, how many CEOs would say or admit they do that? -- are matured and the writing even more convincing. I suppose 8+ years of reengaging my brain when things get crucial either makes me a success story or a biased reviewer, or both! I truely feel sad for those who don't comunicate well and particularly those who don't know it!I have given a couple dozen of my colleagues and bosses copies of "Influencer" and "Crucuial Confrontations" over the years; now with the polish of the second edition I will gladly also share the foundational book that started it all!
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Most Helpful Customer Reviews on Amazon.com (beta) Amazon.com:
4.4 out of 5 stars (32 customer reviews) 61 of 63 people found the following review helpful
5.0 out of 5 stars
For when things get crucial,
By Liam Brown - Published on Amazon.com
This review is from: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition (Paperback)
We all face situations in life where things are tense and saying the right things is crucial. This is what the authors call a "crucial conversation." As opposed to a casual discussion, crucial conversations happen between two or more people when opinions vary, stakes are high, and emotions run strong. Whether you are approaching a boss who is breaking his or her own policies, critiquing a colleague's work, or talking to a team member who isn't keeping commitments, keeping the conversation productive can be very difficult.The main technique the authors teach is the talent of dialogue. This is the free flow of meaning between two or more people. People who use this technique are able to find a way to get all relevant information from themselves and others out in the open and make it safe for everyone to add their meaning to the shared pool. These people try hard to ensure that all ideas find their way into the forum; and as this "pool of shared meaning" grows, it helps people by exposing them to more accurate and relevant information so they can make better decisions. In this, the 2nd edition, the book ads access to new material including a video vault that illustrates each of the authors' techniques being acted out, new case studies, and new tools to help you maneuver effectively through crucial conversations. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes. You'll learn how to: * Prepare for high-impact situations with a six-minute mastery technique * Make it safe to talk about almost anything * Be persuasive, not abrasive * Keep listening when others blow up or clam up * Turn crucial conversations into the action and results you want All in all a great book for developing advanced people skills. Another must read in this genre is Emotional Intelligence 2.0. 23 of 28 people found the following review helpful
5.0 out of 5 stars
Valuable Tools For Talking & Understanding,
By Bradley Bevers "the lucid blog" - Published on Amazon.com
This review is from: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition (Paperback)
Although this book has already sold over 2 million copies, I did not pick one up until this second edition came out. Crucial Conversations is the type of book that you can recommend to just about anyone and have them thank you for it. It has valuable, practical tools that will help you have conversations that are useful in very real ways. Whether you are looking for conversation advice in business, marriage, love, friendship, or just about anything else, this book will help you push through your emotions and accomplish your real purpose in conversation.The authors start off with a detailed discussion on what makes someone successful. They argue, unsurprisingly, that it is the ability to effectively communicate and not be locked into a Fool's Choice when making hard decisions. Fool's Choice is a false either/or dichotomy and the authors do a great job of exposing it, maybe the best I have seen in print. After arguing why conversations are so important, the authors go on to give you the tools to help you communicate effectively. Some of the best takeaways include: * The advice on page 46,47 on overcoming Fool's Choice's. Great advice, extremely helpful for all. * The Chapter 5 tools for creating a Mutual Purpose. "Lord, help me to forgive those who sin differently than I." * The advice in Chapter 6 on how to reframe your stories and control emotions. Very good, especially the section on taking another look at victims, villains, and the helpless. * The last three chapters are very practical explanations and tools from the rest of the book. If you aren't sure if this book is right for you, just flip to Chapter 10 and read through some scenario's where conversation is crucial and you will be convinced. Though I have not read the first edition, there are some great bonuses in the second. You get access to the authors' video archive with many of the conversation tools acted out. There is also an online test to measure your "Style Under Stress", a Crucial Conversations visual model, and real life stories about how Crucial Conversations has helped others throughout. Some of these things are obvious, some of them aren't. Though you are probably skilled in some areas already, this book will help you see the motivation behind your actions and help you see what needs to be done to improve other areas. This is a valuable book and recommended to all - I wish I had found it sooner. 5 of 5 people found the following review helpful
5.0 out of 5 stars
The Proof is in the Pudding,
By Rodger Dean Duncan, Author of "Change-Fri... - Published on Amazon.com
This review is from: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition (Paperback)
Despite the title, this book is not just about communication. It's primarily about how to get consistently good results. Most of us add value to our organizations (companies, teams, families) not by virtue of our technical competencies, but rather by our ability to relate to and with other human beings. That relating is primarily through conversation.The authors define a "crucial conversation" as one with three ingredients: high stakes, opposing opinions, and strong emotions. A routine conversation can become crucial in an instant (just ask any parent of teenagers). In the workplace there are plenty of risky conversations: asking for a raise, holding a peer accountable, challenging an idea proposed by the boss. This book is a virtual users manual for anyone interested in getting better results in every kind of relationship. You'll learn how to "Get Unstuck" by spotting those results that aren't satisfactory, then identifying the crucial conversations you're either not having or not having well. You'll learn how to "Start With Heart" by challenging your own motivations. You'll "Learn to Look" for "silence" and "violence" (clam up or blow up) behaviors that are deadly to relationships. You'll discover "Make It Safe" skills that enable you and others to navigate through the most risky subjects. You'll learn to "Master Your Stories" by distinguishing more clearly between observations and conclusions, facts and assumptions. You'll learn skills that make it possible to listen with a level of empathy you never thought possible. This second edition of this book is even better than the first. It includes, among other goodies, links to videos so you can see actors demonstrating the skills. Crucial Conversations is a bestseller because the practices it teaches simply work. The proof, as they say, is in the pudding. |
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