and over one million other books are available for Amazon Kindle. Learn more

Vous voulez voir cette page en français ? Cliquez ici.


or
Sign in to turn on 1-Click ordering.
or
Amazon Prime Free Trial required. Sign up when you check out. Learn More
More Buying Choices
Have one to sell? Sell yours here
Start reading Crucial Conversations Tools for Talking When Stakes Are H... on your Kindle in under a minute.

Don't have a Kindle? Get your Kindle here, or download a FREE Kindle Reading App.

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition [Paperback]

Kerry Patterson , Joseph Grenny , Ron McMillan , Al Switzler
4.4 out of 5 stars  See all reviews (67 customer reviews)
List Price: CDN$ 21.95
Price: CDN$ 15.85 & FREE Shipping on orders over CDN$ 25. Details
You Save: CDN$ 6.10 (28%)
o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o
Only 5 left in stock (more on the way).
Ships from and sold by Amazon.ca. Gift-wrap available.
Want it delivered Wednesday, October 22? Choose One-Day Shipping at checkout.
Join Amazon Student in Canada


Book Description

Sept. 9 2011

The New York Times and Washington Post bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

  • Prepare for high-stakes situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive

Frequently Bought Together

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition + Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) + Influencer: The New Science of Leading Change, Second Edition (Paperback)
Price For All Three: CDN$ 48.99

Some of these items ship sooner than the others.


Customers Who Bought This Item Also Bought


Product Details


Product Description

About the Author

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.
www.vitalsmarts.com


Inside This Book (Learn More)
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index
Search inside this book:


Customer Reviews

Most helpful customer reviews
5 of 5 people found the following review helpful
By A Customer
Format:Paperback
I bought this book after I heard Dr. Glickman, the author of Optimal Thinking-How To Be Your Best Self, recommend it during an Optimal Thinking seminar. When I read that Dr. Covey, author of The Seven Habits of Highly Effective People, recommended this book too I knew that this was going to be a life-changing book for me. I was right. This book has given me a formula for handling myself and others correctly during tough interactions. I am embarrassed to admit that I sometimes yelled and degraded people when I did not get what I wanted from them. Now I use optimal thinking to put my best self in charge, start with heart, look for safety problems, make it safe, retrace my path, and take the other steps recommended in this book. The steps are simple and clear. I am not perfect at them yet, and might never be, but I have already come a long way. You can't go wrong with this book, so press the "Buy" button right now, and if you want to optimize your effectiveness in all areas of life, buy the other books I mentioned.
Was this review helpful to you?
3 of 3 people found the following review helpful
Format:Paperback
I ran across this book in the business section of my local bookstore while looking for help in having some difficult conversations with people who I like very much. I noticed that the forward to the book was written by Stephen R. Covey, authour of The 7 Habits of Highly Effective People which made me more comfortable in reading this.
This book brings interesting insights and easy readability together. Some many years ago, Howard Hughes hired a group of gifted engineers and told them that he wanted them to create a steam-driven car. After working for a number of years on the project they came up with a car which had a large piping system throughout the vehicle so that it could travel long distances. When they presented it to Mr. Hughes, his first question was 'What happens to the passengers if there is an accident?' The answer was that they would be scalded to death. Mr. Hughes had them cut up the prototype into pieces no bigger than three inches across.
We all have trouble starting and maintaining important conversations. Do you think the fault was in Mr. Hughes instructions or in the engineers forgetting that this was to be used by human beings? This intriguing book walks us through good crucial conversations, better crucial conversations and best crucial conversations.
It discusses to all kinds of situations from talking to your teenager to telling the boss something unpleasant about his/her behaviour. There are many actual tools to help you start the conversation, make it safe for everyone involved, ways to actually get a consensus of everyone's opinion and how to use the results to make better, more compatible relations with those concerned.
The reason that these conversations are so difficult is that the human system has been wired for survival.
Read more ›
Was this review helpful to you?
3 of 3 people found the following review helpful
By Donald Mitchell #1 HALL OF FAME TOP 50 REVIEWER
Format:Paperback
What is a crucial conversation?

According to the authors, opinions vary, the stakes are high, and emotions run strong. This can involve ending a relationship, asking a friend to repay a loan, giving the boss feedback about bad behavior, critiquing a colleague's work, or giving an unfavorable performance review.

You have three choices about such conversations. You can avoid the conversations, face them poorly, or face them well.

This book focuses on the last, providing practical advice about how to keep your own cool while encouraging everyone else to do she same. You can save a lot of time in reading and understanding the book if you look at figures 10-1 through 10-4 beginning on page 182 before you get very far. It's a helpful overview of the authors' point of view.

The book's strengths come in the authors' sympathy with those who have trouble holding such conversations, the many examples and advice on how to deal with difficult situations.

The book's main weakness comes in a desire to encapsulate the key lessons into ACRONYMS like STATE and ABCs. While they are nifty acronyms, I couldn't remember what they stood for by the next page. Something more visual at each stage would have helped me out.

I also think that the book would have benefited from more advice on how to be empathic with the other people involved.

But if you normally handle such situations by running the other way, screaming or slamming the door, this book will help you develop much more constructive habits that will leave you feeling better about yourself.
Was this review helpful to you?
3 of 3 people found the following review helpful
5.0 out of 5 stars Outstanding tool that gets results! July 7 2004
Format:Paperback
As a coach to both individuals and groups, I see the very costly problems in the workplace that result from the important conversations that are not occurring because they are too hard or scary. The cost includes harm to relationships, careers and the bottom line. Both executives and high performance teams have been derailed by not addressing the dead elephants in the room. Crucial Conversations is absolutely the best book on the subject of difficult and critical communication. The book is very well organized, presenting clear steps to create an environment in which the hard conversation can happen. There are so many tools in this book that if it were not so well organized and presented in stages, the reader would be overwhelmed. The authors handle this very well - you can tell there was experience and expertise in adult learning informing the structure of the book. Why my clients and I become so excited about the book is its immediate results. You can start using the concepts and skills before you have finished the book! The foundations of making the environment safe - even for someone you may not like or respect is particularly effective. I have been very pleased with the results I have experienced - as well as my clients. Every leader should have this book on their bookshelf!
A bonus to readers is the continued support from the authors on their website described in the book. There is a wealth of additional information, interactive reviews, assessments and even video vignettes that illustrate the learning points with relevance and humor. For those truly smitten, there are training courses available to assist in obtaining personal mastery or even to teach the material if desired. I recommend this book and Primal Leadership to top-level executives in the federal government and private sector. I, and they, have never been disappointed at the difference it has made. Enjoy!
Was this review helpful to you?
Want to see more reviews on this item?
Most recent customer reviews
5.0 out of 5 stars C.C. where were you 15 years ago!
The principles learned within the pages of this informative book certainly would have been helpful 15 years ago, but I am grateful that I know have the information and willingness... Read more
Published 11 days ago by Scott
5.0 out of 5 stars I also bought the audio book. It offered insight ...
I also bought the audio book. It offered insight, specific life examples and concrete doable steps for reflections and actions.
Published 1 month ago by Pei Ching
5.0 out of 5 stars Must read!
Great book to start acquiring skills that are very useful in relationships of any kind.
Published 1 month ago by Mafik326
1.0 out of 5 stars I did not enjoy this book
I did not enjoy this book. It went on and on and on about how wonderful the book is and how everyone would benefit from the gems in this book the author never got down to... Read more
Published 1 month ago by Deb Young
5.0 out of 5 stars Can you see yourself?
I wish I had this book years ago! The author described situations I had found myself in, repeatedly and had not known what to do or I had forgotten. Read more
Published 2 months ago by Carolyn Cornish
5.0 out of 5 stars Great learnings...
Recommended for all leaders. Useful for personal & professional life.
Published 2 months ago by BookReviewer
2.0 out of 5 stars Video links not working...
Very inconvenient to use links to access video resources - i keep trying but it doesn't work. I hope someone can get back with me to help me fox the glitches....
Published 4 months ago by AyGur
5.0 out of 5 stars Love it!
This is the kind of book that you keep on your desk and refer to it whenever you feel the need to. I love how they separated the sections. Very good book
Published 7 months ago by Julien Messier
5.0 out of 5 stars valuable tool
My manager loaned me a copy of this. It is so useful I bought a copy for myself and have loaned it to my staff.
Published 12 months ago by Annemarie Balfour
5.0 out of 5 stars Recommended!
I am still around chapter 8, but I find it extremely useful and I wanted to second others' recommendations for checking out this book. Read more
Published 15 months ago by Irini
Search Customer Reviews
Only search this product's reviews

Look for similar items by category


Feedback