Top positive review
2 people found this helpful
on December 31, 2014
Brilliant! I have been looking for ways to improve my interpersonal skills and my communication skills. This book is written well, its an easy read and offers great examples to accompany the text. It also has links to free online resources (videos) but I didn't try them.
If you're looking for a way to make difficult conversations easier to tackle, I'd highly recommend this book. There is room for improvement in everyone.
I gave it one less star than perfect as it gets a bit redundant at times, but this could be a plus for some as repetition makes concepts stick better.