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"What a profound and timely book! Here is the cure for arguments and misunderstandings; for mediocrity and frustration. This book offers a wealth of principles and skills that will dramatically improve your career, your organization, and your relationships." Stephen R. Covey
"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics
Learn how to keep your cool and get what you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.See all Product Description
Very helpful guidelines for speaking and listening so disagreements can be solved in a win win way rather than a confrontational win/lose.Published 11 days ago by DebB
enjoyed reading crucial conversation tools realizing why our conversations did not progress past having our own opinions and not getting to action path
will take practice... Read more
This is an absolutely fabulous book that everyone should read. Patterson, et al have written a masterpiece that clearly and concisely explains how to master crucial conversations. Read morePublished 4 months ago by Clint Clarkson
To survive in this world, we all have to communicate effectively. "Crucial Conversations" is an essential guide to doing just that. I love this book! Read morePublished 5 months ago by Sue Paulson