"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics
Learn how to keep your cool and get what you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Brilliant! I have been looking for ways to improve my interpersonal skills and my communication skills. Read morePublished 1 month ago by moose
Easy read with great ways to handle challenging moments everyone faces. It is a little long-winded midway through, but the final chapters really drive the message home. Read morePublished 2 months ago by Loz S
The principles learned within the pages of this informative book certainly would have been helpful 15 years ago, but I am grateful that I know have the information and willingness... Read morePublished 3 months ago by Scott
I also bought the audio book. It offered insight, specific life examples and concrete doable steps for reflections and actions.Published 4 months ago by Pei Ching
Great book to start acquiring skills that are very useful in relationships of any kind.Published 5 months ago by Mafik326
I did not enjoy this book. It went on and on and on about how wonderful the book is and how everyone would benefit from the gems in this book the author never got down to... Read morePublished 5 months ago by Deb Young
I wish I had this book years ago! The author described situations I had found myself in, repeatedly and had not known what to do or I had forgotten. Read morePublished 5 months ago by Carolyn Cornish
Recommended for all leaders. Useful for personal & professional life.Published 5 months ago by BookReviewer
Very inconvenient to use links to access video resources - i keep trying but it doesn't work. I hope someone can get back with me to help me fox the glitches....Published 7 months ago by AyGur