|
||||||||||||||||||
|
||||||||||||||||||
|
||||||||||||||||||
| ||||||||||||||||||||||||
Frequently Bought Together
Product Details
|
Product Description
Review
Book Description
Browse and search another edition of this book.
When people first hear the term "crucial conversation," many conjure up images of presidents, emperors, and prime ministers seated around a massive table while they debate the future of the world. Read the first page
Concordance
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
Suggested Tags from Similar Products(What's this?)Be the first one to add a relevant tag (keyword that's strongly related to this product)
|
What Other Items Do Customers Buy After Viewing This Item?
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
|
Most helpful customer reviews
8 of 9 people found the following review helpful
5.0 out of 5 stars
Insightful, practical, engaging--an exceptional book!,
By A Customer
This review is from: Crucial Conversations: Tools for Talking When Stakes Are High (Paperback)
When I obtained a copy of Crucial Conversations, I had very high expectations of this book having read the authors' outstanding earlier work, The Balancing Act. I must say I wasn't disappointed; in fact, I was delighted! Crucial Conversations is an extremely insightful and very practical book. Indeed, it is a very rare combination to find a book that contains profound ideas as well as provides actionable tools and Crucial Conversations delivers both.The book addresses a topic that is largely misunderstood and vastly underestimated: high stakes dialogue. The authors define crucial conversations as those where 1) stakes are high, 2) opinions vary, and 3) emotions run strong, or in other words, much of both our professional and personal lives. We're all involved in crucial conversations at home and at work but most of us are not very aware of the interpersonal dynamics at play and/or we're unskilled in how to respond differently. The book helps the reader first understand the principles involved in "crucial conversations" but then also helps the reader develop real skills and abilities to choose or change their communication patterns. The end result is remarkable. The book's impact is a much bigger idea than simple communication--it's all about effective human interaction and getting results with and through people. The book is highly readable, extremely engaging and actually quite fun. It is filled with illustrations and stories from all walks of life: business examples, personal examples and family examples. The fact that the principles and skills the authors teach can be applied in all dimensions of life--work, home, personal--is very appealing to me and made the book extremely helpful on many fronts. I benefitted most from this book from a business standpoint and have found that applying these skills has made a real difference at work. I'm more courageous and more considerate at the same time. I understand people better but I especially understand myself better. I'm far more conscious and aware of my dialogue with others and I've greatly improved my skills and abilities to lead effectively. The bottom line is, I'm helping my company get better results and I'm far more effective personally. If more people in business were to apply these principles and skills in the frequent crucial conversations they have at work, they would make better decisions, achieve better results and do it all in a way that would build the trust and strengthen relationships. I couldn't give a book higher marks. Outstanding!
5 of 5 people found the following review helpful
5.0 out of 5 stars
Excellent content, illustrated with clear diagrams,
By A Customer
This review is from: Crucial Conversations: Tools for Talking When Stakes Are High (Paperback)
I bought this book after I heard Dr. Glickman, the author of Optimal Thinking-How To Be Your Best Self, recommend it during an Optimal Thinking seminar. When I read that Dr. Covey, author of The Seven Habits of Highly Effective People, recommended this book too I knew that this was going to be a life-changing book for me. I was right. This book has given me a formula for handling myself and others correctly during tough interactions. I am embarrassed to admit that I sometimes yelled and degraded people when I did not get what I wanted from them. Now I use optimal thinking to put my best self in charge, start with heart, look for safety problems, make it safe, retrace my path, and take the other steps recommended in this book. The steps are simple and clear. I am not perfect at them yet, and might never be, but I have already come a long way. You can't go wrong with this book, so press the "Buy" button right now, and if you want to optimize your effectiveness in all areas of life, buy the other books I mentioned.
3 of 3 people found the following review helpful
4.0 out of 5 stars
Getting Past Withdrawal and Attacks to Achieve Dialogue,
By Donald Mitchell "Jesus Loves You!" (Thanks for Providing My Reviews over 112,000 Helpful Votes Globally) - See all my reviews (TOP 10 REVIEWER) (#1 HALL OF FAME)
This review is from: Crucial Conversations: Tools for Talking When Stakes Are High (Paperback)
What is a crucial conversation?According to the authors, opinions vary, the stakes are high, and emotions run strong. This can involve ending a relationship, asking a friend to repay a loan, giving the boss feedback about bad behavior, critiquing a colleague's work, or giving an unfavorable performance review. You have three choices about such conversations. You can avoid the conversations, face them poorly, or face them well. This book focuses on the last, providing practical advice about how to keep your own cool while encouraging everyone else to do she same. You can save a lot of time in reading and understanding the book if you look at figures 10-1 through 10-4 beginning on page 182 before you get very far. It's a helpful overview of the authors' point of view. The book's strengths come in the authors' sympathy with those who have trouble holding such conversations, the many examples and advice on how to deal with difficult situations. The book's main weakness comes in a desire to encapsulate the key lessons into ACRONYMS like STATE and ABCs. While they are nifty acronyms, I couldn't remember what they stood for by the next page. Something more visual at each stage would have helped me out. I also think that the book would have benefited from more advice on how to be empathic with the other people involved. But if you normally handle such situations by running the other way, screaming or slamming the door, this book will help you develop much more constructive habits that will leave you feeling better about yourself.
Share your thoughts with other customers: Create your own review
Want to see more reviews on this item?
|
Most recent customer reviews |
Listmania!
Look for similar items by category
Look for similar items by subject
Feedback
|
