Just purchased this machine and we've brewed 10 pots so far without any of the issues some of the other users have mentioned. I did notice that the machine I received looks slightly different than the one pictured. Mine has a black lid for the water reservoir, so it's possible that the leaking/dripping issue that others were commenting on has been fixed with the newer model. I just replaced and older Black & Decker 2 to Go model that was only 8 cup. This is a vast improvement to it. I find the coffee brews hot and stays that way for hours. I take my coffee with two milk and it is nearly, but not quite, too hot to chug at first pour. The thermal carafe pours easily as well with no dripping issues. If I had to fault it, I would say that you do need to tip the pot steeply to pour out the last bit of coffee but I've not had any "infomercial-type" pouring disasters like others have stated. It is slightly awkward to fill the reservoir using the pot, but my left-handed husband has no trouble at all. I just use my faucet! Very minor issue and overall the machine works great. Knob/dial is easy to use and the water marks on the inside are very clear. White "steps" notched with the volume levels are easy to read. I noticed that was a big complaint of some, but I haven't had any issues and I'm 5'3" so height isn't a factor. I would definitely recommend this to anyone looking for a larger capacity, mid-range machine. Nice to have hot, fresh-tasting coffee hours after it's been brewed!