- Spiral-bound: 80 pages
- Publisher: Amer Society for Quality; Spi edition (September 2002)
- Language: English
- ISBN-10: 0873895592
- ISBN-13: 978-0873895590
- Product Dimensions: 27.4 x 21.1 x 0.8 cm
- Shipping Weight: 272 g
- Amazon Bestsellers Rank: #1,783,921 in Books (See Top 100 in Books)
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Product Details |
Product Description
Book Description
Customer-driven companies consistently demonstrate much better performance than other companies, showing a higher profit, increased employee growth, and greater returns on assets. In addition to these benefits to the bottom-line, companies are now required to have a solid customer satisfaction system in place to achieve ISO 9001:2000 certification. To help achieve this, best selling author and renowned customer satisfaction expert, Shelia Kessler has written this easy-to-use toolkit which provides the basic tools currently being used in customer satisfaction systems, and shows how they can be applied in meeting ISO 9001:2000 requirements.
Customer Satisfaction Toolkit for ISO 9001:2000 is a complete reference that provides the specific and necessary information required to establish a solid customer satisfaction system. The book is well written and concise, containing the tools and techniques needed to meet the requirements of the customer satisfaction section of ISO 9000:2000. Customer Satisfaction Toolkit for ISO 9001:2000 is especially beneficially for small to mid-sized companies, as well as those who are just getting started in establishing a customer satisfaction system.
Inside This Book
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First Sentence
When you think about all the extra work that goes into the customer satisfaction requirements in the new ISO standards, you should also consider the payoff. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
When you think about all the extra work that goes into the customer satisfaction requirements in the new ISO standards, you should also consider the payoff. Read the first page
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Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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