- Paperback: 52 pages
- Publisher: Bull'sEye Publishing (July 1997)
- Language: English
- ISBN-10: 1890181005
- ISBN-13: 978-1890181000
- Product Dimensions: 22.9 x 15.5 x 0.5 cm
- Shipping Weight: 136 g
- Average Customer Review: 4.0 out of 5 stars See all reviews (1 customer review)
- Amazon Bestsellers Rank: #2,039,517 in Books (See Top 100 in Books)
|
||||||||||||||||||||
|
||||||||||||||||||||
|
||||||||||||||||||||
Product Details |
Product Description
About the Author
Ms. Evenson is a freelance writer specializing in organizational psychology in the workplace – the roles and behaviors of customers, employees, and management. She has written two books, Customer Service 101: Basic Lessons To Be Your Best and Customer Service 201: Managing Your People To Be Their Best, as well as numerous related magazine articles.
Tag this product(What's this?)Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organize and find favorite items. |
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
|
Most helpful customer reviews
4.0 out of 5 stars
Customer Service 101 clearly hits the target.,
By A Customer
This review is from: Customer Service 101: Basic Lessons to Be Your Best (Paperback)
Customer Service 101: Basic Lessons to Be Your Best by Renee Evenson is a must-have for all areas of customer service. Evenson gives clear and basic rules for outstanding customer service. It starts with the realization that no business could exist without its customers. Then, subject by subject, she gives easy pointers on how every person in contact with a customer, both in person and on the phone, can give outstanding and sincere service. This book is a must for anyone in the field--both new at the game as well as those in it for many years. The small investment should produce great rewards.
Share your thoughts with other customers: Create your own review
Most Helpful Customer Reviews on Amazon.com (beta) Amazon.com:
3.0 out of 5 stars (3 customer reviews) 34 of 39 people found the following review helpful:
4.0 out of 5 stars
Customer Service 101 clearly hits the target.,
By A Customer - Published on Amazon.com
This review is from: Customer Service 101: Basic Lessons to Be Your Best (Paperback)
Customer Service 101: Basic Lessons to Be Your Best by Renee Evenson is a must-have for all areas of customer service. Evenson gives clear and basic rules for outstanding customer service. It starts with the realization that no business could exist without its customers. Then, subject by subject, she gives easy pointers on how every person in contact with a customer, both in person and on the phone, can give outstanding and sincere service. This book is a must for anyone in the field--both new at the game as well as those in it for many years. The small investment should produce great rewards.
2.0 out of 5 stars
Basic Customer Service Skills,
By Candy Addict "C.M." - Published on Amazon.com
This review is from: Customer Service 101: Basic Lessons to Be Your Best (Paperback)
If you are relative dumb about customer service and don't have a clue of what it means, then by all means spend your hard earned money on this book. It's only 20 pages, because the text print is probably 16pts. There's lots of space and the information keeps repeating over and over. I would say skip this book and get another book with more quality context and for the same price.
3.0 out of 5 stars
Customer Service 101,
By Patricia Finn "houston" - Published on Amazon.com
This review is from: Customer Service 101: Basic Lessons to Be Your Best (Paperback)
I ordered this book as a training tool for work. It is just what I needed.
Thanks |
|
Listmania!
Look for similar items by category
- Books > Business & Investing > Industries & Professions > Customer Service
- Books > Business & Investing > Management & Leadership > Management
- Books > Business & Investing > Marketing & Sales > Marketing
- Books > Professional & Technical > Business Management > Management & Leadership > Management
- Books > Professional & Technical > Business Management > Marketing & Sales > Customer Service
- Books > Professional & Technical > Business Management > Marketing & Sales > Marketing
Look for similar items by subject
Feedback
Would you like to update product info or give feedback on images?
