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A STUDY OF PERCEPTUAL DIFFERENCES BETWEEN SUPERVISORS AND SUBORDINATES ON THE EFFECTIVENESS OF A PERFORMANCE FEEDBACK CONVERSATION Kindle Edition


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Length: 200 pages Word Wise: Enabled

Product Description

Product Description

This phenomenological qualitative study researched the perceptual differences of subordinates, which existed in reaction to the individual supervisor’s feedback during a performance feedback conversation. The subordinates’ perceptions were based on the supervisors’ verbal communication. Interviews were conducted with approximately thirty participants identifying perceptual differences and formulating strategies to improve the communication during the process of individual performance feedback conversations.
The research showed much opportunity for what existed in the communication between a supervisor and subordinate during a performance feedback conversation. The data collected showed indeed, there were perceptual differences that existed, but the data also showed supervisors typically thought their performance feedback communication was understood when in actuality it was only partially understood or not understood at all. The perceptual differences had several causes that were evident in examination of the data. The findings showed that the predominate reasons were poor communication skills, lack of time to prepare and deliver, and the supervisors’ understandings of what their subordinates really understood.



About the Author

Dr. Laina Molaski has a Bachelor's in Business Administration from Rochester College, an M.B.A. from Indiana Wesleyan University, and a PhD. in Business Administration with a concentration in Human Resources and Management from North Central University. Dr. Molaski also runs her own HR business and serves on numerous advisory boards.

Product Details

  • Format: Kindle Edition
  • File Size: 224 KB
  • Print Length: 200 pages
  • Sold by: Amazon Digital Services LLC
  • Language: English
  • ASIN: B0044DF9ZA
  • Text-to-Speech: Enabled
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  • Word Wise: Enabled
  • Enhanced Typesetting: Not Enabled
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Amazon.com: HASH(0xa17d2054) out of 5 stars 1 review
6 of 7 people found the following review helpful
HASH(0xa17d8cc0) out of 5 stars Wow. Weird and No. May 29 2012
By clickz4 - Published on Amazon.com
Format: Kindle Edition Verified Purchase
OK, first this is not a "book." It's someone's doctoral thesis.

They did a study about the differences between what managers tell subordinates during performance reviews and what the subordinate hears. It is an important topic and no doubt a decent book could be written about it. But this ain't it. In fairness it wasn't meant to be, it's a dissertation not a traditional book.

If you're a seasoned manager you probably know that yearly performance reviews aren't effective management tools. If you're only giving guidance to subordinates once a year, you have a problem. And if you're a truly seasoned manager, you know employees hear what they want to hear. (As we all do)

From a utility point of view this is a one star book. It is EXTRAORDINARY repetitious. To the point you wonder how this person was getting an advanced degree. But I'll add a star for the fact it is an important subject and another star since it does cover the subject in depth. (Which can also be read as it beat the subject to death.)

I can almost hear another review now... If this stays free on Amazon, someone is sure to say there are no actionable items in the book. And while true, that would sorta be unfair since that's not the point.

As for the subject of my review it's weird that someone would throw their dissertation out on Amazon as a book and put a hundred dollar price tag on it but then discount it to free. Even at free it was sort of a waste of time in that the content is pretty intuitive. (People hear what they want to hear.)

If you're looking at this as a management tool, keep looking.