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Delivering Happiness: A Path to Profits, Passion, and Purpose Paperback – Mar 19 2013


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Product Details

  • Paperback: 272 pages
  • Publisher: Business Plus; Reprint edition (March 19 2013)
  • Language: English
  • ISBN-10: 0446576220
  • ISBN-13: 978-0446576222
  • Product Dimensions: 22.6 x 15 x 2 cm
  • Shipping Weight: 295 g
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (20 customer reviews)
  • Amazon Bestsellers Rank: #7,241 in Books (See Top 100 in Books)


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3 of 3 people found the following review helpful By SnowMan on Nov. 3 2010
Format: Hardcover
This book is fantastic! Not just the way it was written but the fact that they are a company who is transparent and wants everyone to be happy. What a concept - make people happy and they will want to do good work for you, buy from you, refer your business and be honorable in supplying you. I absolutely recommend this book to anyone who wants to be a forward and out of the box thinker.
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3 of 3 people found the following review helpful By Robert Morris HALL OF FAMETOP 10 REVIEWER on Aug. 10 2010
Format: Hardcover
In this volume, Tony Hsieh (pronounced "SHAY") shares all of the business lessons he learned from success and (especially) from failure prior to and then during his association with Zappos.com, first as an adviser and investor in 1999 and then as CEO, a position he continues to occupy after the acquisition of Zappos by Amazon in 2009. He has organized the material in this book as follows: "The first section is titled `Profits' and consists mostly of stories of me growing up and eventually finding my way to Zappos...The second section, `Profits and Passion,' is more business-oriented, covering many of the important philosophies that we believe in and live by at Zappos...The third section is titled `Profits, Passion, and Purpose.' It outlines our vision at Zappos for taking things to the next level, and will hopefully challenge you to do the same." As Hsieh explains, the name Zappos is derived from the Spanish word "zapatos" meaning shoes. The company's gross sales exceeded $1-billion in 2009.Read more ›
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3 of 3 people found the following review helpful By Robert Bartlett on June 7 2010
Format: Hardcover
The book is all about Zappos and their culture which they feel drives business results.
Looking at the book from a learning and development angle I take 3 things out of it.
1. We need to be sure that our learning interventions connect people to purpose, community and their world.
2. There is no substitute for hard work and repetition. The were able to achieve results by working hard and practicing. Are we giving learners that chance with the training we design.
3. You can formalize informal learning,Zappos practice of having a library and those books being part of a formal development curriculum are a great example of informal learning furthering business results.
I was disappointed in one element of the book.Tony glosses over a central element of his success, his skills as a software developer are glossed over. All the culture and warm feelings in the world won't help you without technical expertise, great processes and skills at doing something. Expertise, process and skills are the ticket to entry and it's culture that allows you to last and enjoy success.
It's a worthwhile read for learning pros. From [...].
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1 of 1 people found the following review helpful By Raymond Martin on Dec 4 2012
Format: Hardcover Verified Purchase
Best book I have read so far on service. Shows you how to create great service and also motivates you to deliver great service. It's easy to fixate on the little bit crazy aspect, but none of their results could have been achieved without the basics: getting the orders out fast without any mistakes and great unsurpassed employee training.
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1 of 1 people found the following review helpful By nidalp on July 6 2012
Format: Hardcover Verified Purchase
Not your typical autobiography book. History of Zappos and some autobiography elements from Tony's life nicely woven into interesting story. And you get your share of "howto" in business culture and building business in general.

To me, most valuable part(s) of the book is story of building company culture and sense of belonging and connection to your job. The other one, maybe not so obvious, is how many times Tony's bussinesses were hanging on a brink of bankruptcy. Something you don't read about often and something that is very, very common. This story teaches you that if you want to succeed in what you are doing there's no giving up and it is not a walk in the park if you want to make big things.

Recommended.
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1 of 1 people found the following review helpful By D Elver on July 25 2011
Format: Hardcover
I enjoyed the book as it provided insight into real life situations.
I was able to relate to the different things that went on and found some of the solutions to real problems both creative and enlightening.
I would recommend this book to anyone who is dreaming of starting a company to a seasoned CEO looking to keep his culture fresh.
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1 of 1 people found the following review helpful By J. A. Broad TOP 500 REVIEWER on Nov. 2 2010
Format: Hardcover Verified Purchase
Imagine building a company from scratch, having a big company like Yahoo! offer to buy it for $20M and turning it down. Not because you thought it was a bad offer but because you realized that you would enjoy building that company more than you would anything that money could buy you.

"I had decided to stop chasing the money, and start chasing the passion" says Tony Hsieh early in his book.

Of course, it wasn't as simple as that, and you find out the struggles, the sacrifices and hard decisions Tony made during his career to date (which by the way is not a long one ... he's so young!).

His story is one of blazing your own trail when the one everyone else uses just doesn't quite work for you. It's about creating vision and purpose for your business, your team and yourself. And most of all it's about contribution - to yourself, to your company, to others.

And a big bonus at the end is Tony's advice on happiness. What is happiness to him and how you can find more happiness in your life, your job or your business. His purpose is to contribute to a happiness movement to help make the world a better place. Pretty powerful isn't it?? So is the rest of the book. READ IT!
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