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Delivering Happiness: A Path to Profits, Passion, and Purpose [Paperback]

Tony Hsieh
4.5 out of 5 stars  See all reviews (21 customer reviews)
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Book Description

March 19 2013
Now in trade paperback, the hip, iconoclastic CEO of Zappos shows how a different kind of corporate culture can make a huge difference in achieving remarkable results -- by actually creating a company culture that values happiness --and then delivers on it.

  • Pay brand-new employees $2,000 to quit
  • Make customer service the responsibility of the entire company-not just a department
  • Focus on company culture as the #1 priority
  • Apply research from the science of happiness to running a business
  • Help employees grow-both personally and professionally
  • Seek to change the world
  • Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.

Frequently Bought Together

Delivering Happiness: A Path to Profits, Passion, and Purpose + Good To Great: Why Some Companies Make the Leap...And Others Don't + How to Win Friends and Influence People
Price For All Three: CDN$ 45.00

Product Details

Product Description


"In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness."—Gretchen Rubin, author of The Happiness Project

"This book is awesome. How Tony and Zappos grew to $1 billion in gross revenue in 10 years is just the beginning. From fundraising to finding happiness, from actual e-mails to checklists, it covers it all. Intensely personal and intensely practical."—Tim Ferriss, #1 New York Times bestselling author of The 4-Hour Workweek

"In DELIVERING HAPPINESS, Tony reveals the secret to his success at such a young age: leadership in culture and happiness."—Lance Armstrong

"Tony Hsieh is a wise guy. Sincerely. He's one of the wisest and most thoughtful business leaders of the modern age. This insightful book isn't just an enjoyable read. It's a wonderful instruction manual for how 21st century companies create value and happiness at the same time."—Chip Conley, Fanound and CEO of Joie de Vivre and Author of PEAK: HOw Great COmpanies Get Their Mojo from Maslow

"This book could start a revolution!"—Marshall Goldsmith, author of MOJO: How to Get It, How to Keep It, How to Get It Back If You Lose It

"This book illustrates so many of Zappos' core values: it's open and honest, passionate and humble, fun and a little weird. Even if you don't care about business, technology, or shoes, you'll be drawn in by this American tale of how hard work, laziness, talent and failure blend together to create an extraordinary life."—Jonathon Haidt, author of THE HAPPINESS HYPOTHESIS: Finding Modern Truth in Ancient Wisdom

"Tony Hsieh is the shining star of a new way of working. DELIVERING HAPPINESS is a book that tells an extraordinary business story -- building a $1 billion online business selling shoes in less than a decade -- but also an extraordinary human story. Tony is one of those entrepreneurs who is both fearless and endlessly imaginative about pursuing his dreams."—Tony Schwartz, Author of THE WAY WE'RE WORKING ISN'T WORKING

"DELIVERING HAPPINESS is a glimpse into the mind of one of the most remarkable business leaders of our time. Like its author, the book is authentic, oddly original, doesn't take itself too seriously--yet delivers a potent message. This book needs to be read by anyone who takes the happiness of other people seriously. "—Dave Logan, professor at the Marshall School of Business/USC' and coauthor of TRIBAL LEADERSHIP AND THE THREE LAWS OF PERFORMANCE

"An uplifting tale of entrepereneurial success, personal growth, and redemption."—Publishers Weekly

"The only book I've read that makes stunningly clear why companies succeed and sustain or fade. Tony Hsieh's profoundly simple answer: create a

compelling set of core values and beliefs which every member of the work

force understands and embodies, a culture that they are willing to live and

die for and which makes Zappos the supreme example of how culture can work it's miracles."—Warren Dennis, Distinguished Professor of Business --This text refers to the Hardcover edition.

About the Author

Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.

Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.

Customer Reviews

Most helpful customer reviews
3 of 3 people found the following review helpful
In this volume, Tony Hsieh (pronounced "SHAY") shares all of the business lessons he learned from success and (especially) from failure prior to and then during his association with, first as an adviser and investor in 1999 and then as CEO, a position he continues to occupy after the acquisition of Zappos by Amazon in 2009. He has organized the material in this book as follows: "The first section is titled `Profits' and consists mostly of stories of me growing up and eventually finding my way to Zappos...The second section, `Profits and Passion,' is more business-oriented, covering many of the important philosophies that we believe in and live by at Zappos...The third section is titled `Profits, Passion, and Purpose.' It outlines our vision at Zappos for taking things to the next level, and will hopefully challenge you to do the same." As Hsieh explains, the name Zappos is derived from the Spanish word "zapatos" meaning shoes. The company's gross sales exceeded $1-billion in 2009. Read more ›
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3 of 3 people found the following review helpful
5.0 out of 5 stars Delivering Happiness delivers June 7 2010
The book is all about Zappos and their culture which they feel drives business results.
Looking at the book from a learning and development angle I take 3 things out of it.
1. We need to be sure that our learning interventions connect people to purpose, community and their world.
2. There is no substitute for hard work and repetition. The were able to achieve results by working hard and practicing. Are we giving learners that chance with the training we design.
3. You can formalize informal learning,Zappos practice of having a library and those books being part of a formal development curriculum are a great example of informal learning furthering business results.
I was disappointed in one element of the book.Tony glosses over a central element of his success, his skills as a software developer are glossed over. All the culture and warm feelings in the world won't help you without technical expertise, great processes and skills at doing something. Expertise, process and skills are the ticket to entry and it's culture that allows you to last and enjoy success.
It's a worthwhile read for learning pros. From [...].
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3 of 3 people found the following review helpful
5.0 out of 5 stars Couldn't put it down. Nov. 3 2010
By SnowMan
This book is fantastic! Not just the way it was written but the fact that they are a company who is transparent and wants everyone to be happy. What a concept - make people happy and they will want to do good work for you, buy from you, refer your business and be honorable in supplying you. I absolutely recommend this book to anyone who wants to be a forward and out of the box thinker.
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1 of 1 people found the following review helpful
5.0 out of 5 stars The Book You Need To Get June 2 2010
Just received your book Tony, and I can't put it down! This is going to help a lot of people in their quest for greatness. I just want to thank you for putting what made you who you are in a book, to prove to people it is possible to live your dream, be happy, and pay the bills along the way.

Anyone who reads this. Do something selfless today. Deliver happiness to a stranger or loved one, no matter how small.
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By Andre Lawrence TOP 50 REVIEWER
* There's a lot to be said about the egregious executive structure and the ever-fluctuating state of the economy as it affects the working public, especially here in the United States. However, what is addressed and outlined here in these few pages by one of America's youngest and most successful corporate CEO's gives me reason to hope.

* Brief Overview
** Lessons Learned/ The Author's Transformation
*** Conclusion

** DELIVERING HAPPINESS: A PATH TO PROFIT, PASSION AND PURPOSE is essentially one man's journal entry from boyhood entrepreneurship to geo-centric, corporate executive icon. It is also the measure of his spiritual matriculation.

This is the remarkable story of Tony Hsieh (pronounced "Shay") and, later, people involved with the formation and participation in the day-to-day function of his latest company, Zappos.

Hsieh's rise was, by most accounts, rapid and unorthodox. (Perhaps, this was what was meant to be.) From his early recollection, Hsieh says of himself that he was instinctively goal-oriented in a way peculiarly different than the expectations set for him by his parents and the Asian-American community. Instead of newspaper routes, Hsieh by some unknown instinct was entertaining much bigger and, might I say, stranger business ideas like creating a worm farm. He looked at the logic of supply and demand (and, we're talking in his middle/ junior high school years now). This venture didn't prove to be what he anticipated, but it didn't deter him from exploring other potentially lucrative avenues, much to the chagrin of his parents.

One of the more successful projects he undertook worth mentioning here was a picture-button business he thought about after seeing an ad in the back of a boys' monthly magazine.
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Most recent customer reviews
5.0 out of 5 stars Awesome book
I loved all the pieces around making culture the key strategy. I also loved the last piece around how focusing on 'purpose' delivers the longest lasting happiness, for both... Read more
Published 1 month ago by Bob Tomes
5.0 out of 5 stars Five Stars
Was in great shape
Published 3 months ago by Yohan Valin
5.0 out of 5 stars Five Stars
Good quality...on time delivery
Published 3 months ago by Iqbal Amlani
5.0 out of 5 stars Awesome awesome!
One of the best books any manager or leader could read. So many amazing ideas about building a customer-centric culture. Read more
Published 6 months ago by Donnovan Simon
5.0 out of 5 stars New Favourite
Amazing book that I can't recommend enough for anyone looking for inspiration. The author has a refreshing way of looking at business and life that kept me hooked and looking for... Read more
Published 7 months ago by Parker Newman
5.0 out of 5 stars Delivering Happiness......WOW
If your job or business has anything to do with customer service, you need to read this book! In fact it should be required reading, along with the study of happiness.
Published 8 months ago by Maryann
4.0 out of 5 stars Genuine, Grounded journey from an inspiring leader
Truly I did not expect to like Delivering Happiness. I thought it would a hubris filled self-agrandizing account of building Zappos. Read more
Published 12 months ago by Charles Dimov
2.0 out of 5 stars Seems to recommend too much of a greenhouse effect
One of the things that really struck me about this book was how much of an emphasis there was on working with people with whom you'd hang out outside of work. Read more
Published 12 months ago by ROBERT PARK
5.0 out of 5 stars Best book I have read so far on service
Best book I have read so far on service. Shows you how to create great service and also motivates you to deliver great service. Read more
Published 22 months ago by Raymond Martin
5.0 out of 5 stars funny, interesting and inspiring
Not your typical autobiography book. History of Zappos and some autobiography elements from Tony's life nicely woven into interesting story. Read more
Published on July 6 2012 by nidalp
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