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Delivering Happiness: A Path to Profits, Passion, and Purpose [Audiobook, Unabridged] [Audio CD]

Tony Hsieh , Author
4.4 out of 5 stars  See all reviews (17 customer reviews)
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Book Description

March 26 2013
In Delivering Happiness, Tony Hsieh - the hip, iconoclastic, and widely-admired CEO of Zappos, the online shoe retailer - - explains how he created a corporate culture with a commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. He details many of the unique practices at Zappos, such as their philosophy of allocating marketing money into the customer experience, the importance of Zappos's Core Values ("Deliver WOW through Service"), and the reason why Zappos's number one priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own. Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work, proving that creating happiness and record results go hand-in-hand.


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Review

"In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness."—Gretchen Rubin, author of The Happiness Project

"This book is awesome. How Tony and Zappos grew to $1 billion in gross revenue in 10 years is just the beginning. From fundraising to finding happiness, from actual e-mails to checklists, it covers it all. Intensely personal and intensely practical."—Tim Ferriss, #1 New York Times bestselling author of The 4-Hour Workweek

"In DELIVERING HAPPINESS, Tony reveals the secret to his success at such a young age: leadership in culture and happiness."—Lance Armstrong

"Tony Hsieh is a wise guy. Sincerely. He's one of the wisest and most thoughtful business leaders of the modern age. This insightful book isn't just an enjoyable read. It's a wonderful instruction manual for how 21st century companies create value and happiness at the same time."—Chip Conley, Fanound and CEO of Joie de Vivre and Author of PEAK: HOw Great COmpanies Get Their Mojo from Maslow

"This book could start a revolution!"—Marshall Goldsmith, author of MOJO: How to Get It, How to Keep It, How to Get It Back If You Lose It

"This book illustrates so many of Zappos' core values: it's open and honest, passionate and humble, fun and a little weird. Even if you don't care about business, technology, or shoes, you'll be drawn in by this American tale of how hard work, laziness, talent and failure blend together to create an extraordinary life."—Jonathon Haidt, author of THE HAPPINESS HYPOTHESIS: Finding Modern Truth in Ancient Wisdom

"Tony Hsieh is the shining star of a new way of working. DELIVERING HAPPINESS is a book that tells an extraordinary business story -- building a $1 billion online business selling shoes in less than a decade -- but also an extraordinary human story. Tony is one of those entrepreneurs who is both fearless and endlessly imaginative about pursuing his dreams."—Tony Schwartz, Author of THE WAY WE'RE WORKING ISN'T WORKING

"DELIVERING HAPPINESS is a glimpse into the mind of one of the most remarkable business leaders of our time. Like its author, the book is authentic, oddly original, doesn't take itself too seriously--yet delivers a potent message. This book needs to be read by anyone who takes the happiness of other people seriously. "—Dave Logan, professor at the Marshall School of Business/USC' and coauthor of TRIBAL LEADERSHIP AND THE THREE LAWS OF PERFORMANCE

"An uplifting tale of entrepereneurial success, personal growth, and redemption."—Publishers Weekly

"The only book I've read that makes stunningly clear why companies succeed and sustain or fade. Tony Hsieh's profoundly simple answer: create a

compelling set of core values and beliefs which every member of the work

force understands and embodies, a culture that they are willing to live and

die for and which makes Zappos the supreme example of how culture can work it's miracles."—Warren Dennis, Distinguished Professor of Business --This text refers to the Hardcover edition.

About the Author

Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.

Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.

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Customer Reviews

Most helpful customer reviews
3 of 3 people found the following review helpful
5.0 out of 5 stars Couldn't put it down. Nov. 3 2010
By SnowMan
Format:Hardcover
This book is fantastic! Not just the way it was written but the fact that they are a company who is transparent and wants everyone to be happy. What a concept - make people happy and they will want to do good work for you, buy from you, refer your business and be honorable in supplying you. I absolutely recommend this book to anyone who wants to be a forward and out of the box thinker.
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3 of 3 people found the following review helpful
By Robert Morris HALL OF FAME TOP 10 REVIEWER
Format:Hardcover
In this volume, Tony Hsieh (pronounced "SHAY") shares all of the business lessons he learned from success and (especially) from failure prior to and then during his association with Zappos.com, first as an adviser and investor in 1999 and then as CEO, a position he continues to occupy after the acquisition of Zappos by Amazon in 2009. He has organized the material in this book as follows: "The first section is titled `Profits' and consists mostly of stories of me growing up and eventually finding my way to Zappos...The second section, `Profits and Passion,' is more business-oriented, covering many of the important philosophies that we believe in and live by at Zappos...The third section is titled `Profits, Passion, and Purpose.' It outlines our vision at Zappos for taking things to the next level, and will hopefully challenge you to do the same." As Hsieh explains, the name Zappos is derived from the Spanish word "zapatos" meaning shoes. The company's gross sales exceeded $1-billion in 2009. Read more ›
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3 of 3 people found the following review helpful
5.0 out of 5 stars Delivering Happiness delivers June 7 2010
Format:Hardcover
The book is all about Zappos and their culture which they feel drives business results.
Looking at the book from a learning and development angle I take 3 things out of it.
1. We need to be sure that our learning interventions connect people to purpose, community and their world.
2. There is no substitute for hard work and repetition. The were able to achieve results by working hard and practicing. Are we giving learners that chance with the training we design.
3. You can formalize informal learning,Zappos practice of having a library and those books being part of a formal development curriculum are a great example of informal learning furthering business results.
I was disappointed in one element of the book.Tony glosses over a central element of his success, his skills as a software developer are glossed over. All the culture and warm feelings in the world won't help you without technical expertise, great processes and skills at doing something. Expertise, process and skills are the ticket to entry and it's culture that allows you to last and enjoy success.
It's a worthwhile read for learning pros. From [...].
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1 of 1 people found the following review helpful
5.0 out of 5 stars Best book I have read so far on service Dec 4 2012
Format:Hardcover|Verified Purchase
Best book I have read so far on service. Shows you how to create great service and also motivates you to deliver great service. It's easy to fixate on the little bit crazy aspect, but none of their results could have been achieved without the basics: getting the orders out fast without any mistakes and great unsurpassed employee training.
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1 of 1 people found the following review helpful
5.0 out of 5 stars funny, interesting and inspiring July 6 2012
By nidalp
Format:Hardcover|Verified Purchase
Not your typical autobiography book. History of Zappos and some autobiography elements from Tony's life nicely woven into interesting story. And you get your share of "howto" in business culture and building business in general.

To me, most valuable part(s) of the book is story of building company culture and sense of belonging and connection to your job. The other one, maybe not so obvious, is how many times Tony's bussinesses were hanging on a brink of bankruptcy. Something you don't read about often and something that is very, very common. This story teaches you that if you want to succeed in what you are doing there's no giving up and it is not a walk in the park if you want to make big things.

Recommended.
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1 of 1 people found the following review helpful
5.0 out of 5 stars Zappos - Great Story July 25 2011
By D Elver
Format:Hardcover
I enjoyed the book as it provided insight into real life situations.
I was able to relate to the different things that went on and found some of the solutions to real problems both creative and enlightening.
I would recommend this book to anyone who is dreaming of starting a company to a seasoned CEO looking to keep his culture fresh.
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1 of 1 people found the following review helpful
5.0 out of 5 stars This Fabulous Book Will Inspire You Nov. 2 2010
By J. A. Broad TOP 500 REVIEWER
Format:Hardcover|Verified Purchase
Imagine building a company from scratch, having a big company like Yahoo! offer to buy it for $20M and turning it down. Not because you thought it was a bad offer but because you realized that you would enjoy building that company more than you would anything that money could buy you.

"I had decided to stop chasing the money, and start chasing the passion" says Tony Hsieh early in his book.

Of course, it wasn't as simple as that, and you find out the struggles, the sacrifices and hard decisions Tony made during his career to date (which by the way is not a long one ... he's so young!).

His story is one of blazing your own trail when the one everyone else uses just doesn't quite work for you. It's about creating vision and purpose for your business, your team and yourself. And most of all it's about contribution - to yourself, to your company, to others.

And a big bonus at the end is Tony's advice on happiness. What is happiness to him and how you can find more happiness in your life, your job or your business. His purpose is to contribute to a happiness movement to help make the world a better place. Pretty powerful isn't it?? So is the rest of the book. READ IT!
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Most recent customer reviews
5.0 out of 5 stars New Favourite
Amazing book that I can't recommend enough for anyone looking for inspiration. The author has a refreshing way of looking at business and life that kept me hooked and looking for... Read more
Published 1 month ago by Parker Newman
5.0 out of 5 stars Delivering Happiness......WOW
If your job or business has anything to do with customer service, you need to read this book! In fact it should be required reading, along with the study of happiness.
Published 2 months ago by Maryann
4.0 out of 5 stars Genuine, Grounded journey from an inspiring leader
Truly I did not expect to like Delivering Happiness. I thought it would a hubris filled self-agrandizing account of building Zappos. Read more
Published 6 months ago by Charles Dimov
2.0 out of 5 stars Seems to recommend too much of a greenhouse effect
One of the things that really struck me about this book was how much of an emphasis there was on working with people with whom you'd hang out outside of work. Read more
Published 6 months ago by ROBERT PARK
2.0 out of 5 stars Got the "not for sale" book
While I did receive the book in good condition (oddly enough it took almost 3 weeks to get it and it was shipped locally... Read more
Published 22 months ago by ana c.
3.0 out of 5 stars interesting stories
The stories are good. Need more connection to what business idea or practise being talked about within the stories. Read more
Published on Aug. 13 2010 by Margo
4.0 out of 5 stars Wonderful Story.... Other companies CEO's should read.
Wonderful background story that lead to Zappos! This should be mandatory reading for anyone planing to start a small business.
Published on July 25 2010 by Michael T. Ledarney
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