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Delivering Happiness: A Path to Profits, Passion, and Purpose; A Round Table Comic Paperback – Apr 16 2012

2 out of 5 stars 2 customer reviews

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  • Delivering Happiness: A Path to Profits, Passion, and Purpose; A Round Table Comic
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  • Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
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  • Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to make customers love you, keep them coming back, and tell everyone they know
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Product Details

  • Paperback: 80 pages
  • Publisher: Writers Of The Round Table Press; First Edition edition (April 16 2012)
  • Language: English
  • ISBN-10: 1610660242
  • ISBN-13: 978-1610660242
  • Product Dimensions: 17 x 0.6 x 25.7 cm
  • Shipping Weight: 159 g
  • Average Customer Review: 2.0 out of 5 stars 2 customer reviews
  • Amazon Bestsellers Rank: #171,769 in Books (See Top 100 in Books)
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Top Customer Reviews

Format: Paperback Verified Purchase
was disappointed. They just said the same thing over and over and over. Didn't like the comic book format either. It seemed like just a space filler.
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Format: Paperback Verified Purchase
I guess I ordered this "book" a little too hastily...I had meant to order the original softcover book, not the cartoon picture magazine-type book. While it was interesting, it was not what I was looking for and not, in my opinion, worth the ^^price.
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Most Helpful Customer Reviews on (beta) HASH(0x9cc13374) out of 5 stars 85 reviews
3 of 3 people found the following review helpful
HASH(0x9c580504) out of 5 stars An enjoyable read March 24 2013
By Amazon Customer - Published on
Format: Kindle Edition Verified Purchase
This is an entertaining "fly on the wall" account of the authors journey from his first failed and successful businesses up to the sale of Zappos to for ~us$1bn. As an entreprenuer I had previously been inspired by many aspects of Zappos' culture and this book gives more of the background to that. I think the biggest takeaway is to learn just how close (and how often) Zappos' was to failure as it grew to finally turn a profit, around five years after it was started.

Based on the headlines, it had seemed to me that the author had led a charmed life, turning his midas touch from one business to another. Turns out the truth is very different and author is just as human as the rest of us with the main difference that he has made some very big bets in his life, bets which very nearly went bad. Personally I found this very inspiring.
2 of 2 people found the following review helpful
HASH(0x9c57e948) out of 5 stars Good Book March 25 2013
By Andrew - Published on
Format: Kindle Edition Verified Purchase
I was surprised to find out it was a comic book format. I tried to get it to work on my kindle touch but it wouldn't work. So I updated and restarted it, and it still didn't work. Until I just decided to read it on mi iPad.. But it was a good read, definitely worth the short time spent
1 of 1 people found the following review helpful
HASH(0x9c6c9f84) out of 5 stars Great book! Feb. 13 2013
By mowbrayian - Published on
Format: Kindle Edition Verified Purchase
My company really raved about this book and asked my department to take a look at it. Having done this with many companies before I was expecting something more corporate, but this book is a very fun and easy read!!

Very inspiring and touches on some of the things I myself have been trying to accomplish at work! Can't wait to implement this at my next meeting!!
3 of 4 people found the following review helpful
HASH(0x9c49590c) out of 5 stars Returned Sept. 4 2012
By Mommy of Two - Published on
Format: Paperback Verified Purchase
I missed the mark on this one and was unimpressed with the entire "comic" book idea. Amazon's service was great as always and I can't complain at all about Amazon - strictly a product review. I wouldn't recommend the book to anyone. It's my own fault really for purchasing because the truth is, I didn't like the whole comic book layout/story. If that's what you like - you may enjoy it.
HASH(0x9c4978d0) out of 5 stars Audio book about the Red Bull leader July 7 2012
By J D - Published on
Format: Paperback
I just finished listening to the audio book and it was an ok experience. The main reason I made it to the end was the audio-voice was a very nice soothing slightly-japanese american voice. It was intresting to learn about Hsieh's (Shay's) history in business but he weaves in this glamorous stuff about how Red Bull has been his friend, the rave scene and how many good business decisions came while drinking at a bar. This self-centered nature is expected from the start when Hsieh mentions he would rather not use a ghost writer or another voice to tell his story and proceeds to say that he likes the idea because he will get back at his stubborn English teachers from High School.

When the book isn't following Hseih's parties, bar time, and self-centered stories it follows Zappos and the way they have built strong company culture. The last third of the book he final drops most of the personal narrative and really lets us in on Zappos, I think it's an amazing company to have made it so well on customers happiness. The company culture is amazing but it's a very hard stunt to pull with growth this has made Zappos an amazing company in my mind. I like many of the ideas that Hseih touches upon from, transparency across the company to capitalizing on customer service. The final pieces of the book are centered on purpose and what brings happiness, ask yourself what are your goals?, get the answer then ask why? answer that the ask Why?....eventually if you ask why enough you should arrive at a belief that it will make you happy, if not you should change the goal...

Ultimately I thought the book was an OK book, I feel a more fitting title would be "Hseih-nanagins to Zappos profitability and happiness." My analysis is that Zappos has risen with the customer in mind while everyone else has cut-out or outsourced customer service. Old-fashioned customer service is long gone from so many businesses but it leaves an open field for new businesses to come into markets like Southwest has capitalized on all the other major airlines dropping their quality of customer service.