1/20/06 First reviewed: I received this as a gift and had about twenty wonderful cups of moka from this cute little electric machine, but then one day in the third week of ownership, steam went a'flyin outside of the moka maker instead of into the top chamber. I called customer service and was given a run-around, ugh. I was told that without a receipt I could buy the replacement unit for around $40 plus shipping. She said that most of their products have a 30 or 60 day warranty, which surprised me greatly. Since I'd owned the product for less than 30 days, I figured I was still in the warranty time any way one looked at it, but I was wrong. With no receipt, no exchange from DeLonghi. Well, I tried to use the unit after really tightening the top and bottom together and the escaping steam abated. The next week, the shut off valve on the heating unit started making a terrible noise and the unit wouldn't even start. It would be triggered within a few seconds to shut off, so I had nothing at all brewing. Aha, I regained my smartness finally, and took the item to Bed Bath and Beyond, and they were extremely gracious in having another sent to me because the store didn't have it in stock. I hope that when this replacement arrives in a week or two I'll love it again, but I hope this time it's a more long lasting relationship. I'll recommend that you buy this from Amazon because the price is substantially less but be sure to keep your receipt even if you register the warranty!
UPDATE 2/21/07 The replacement unit has been working flawlessly for a year now and it's used on a daily basis. I'd give it another star!
UPDATE 1/16/09 Another year has almost passed and this is still working great. With proper care, I think it will outlive us all!